Senior WFM Reporting & Analytics Lead

A leading healthcare organization is seeking a Data and Reporting Lead to manage a team of analysts and provide advanced operational analysis for their call center operations. This role requires a strong combination of technical skills in data reporting, SQL, and dashboard creation with Power BI or Tableau. The ideal candidate will have over 8 years of experience in data reporting and a passion for improving consumer experiences through data-driven decisions. This is a full-time role based in Boston, Massachusetts, offering a competitive salary. #J-18808-Ljbffr