Addison Group
Senior Manager, Applications & Vendor Management
Addison Group, Chicago, Illinois, United States, 60290
Job Title:
Senior Manager, Applications & Vendor Management
Industry:
Financial Services
Location (City, State):
Hybrid / Onsite – Rosemont, IL
Compensation:
$70.00 - $80.00 / Hourly
Employment Type:
This is a contract to hire position
Work Schedule:
Full-time | Standard business hours
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client Addison Group is partnering with a financial services organization to hire a Senior Manager of Applications & Vendor Management. Our client operates in a regulated environment and relies heavily on third‑party vendors to support core business applications. This role plays a critical part in ensuring system reliability, vendor accountability, and operational continuity.
Job Description The Senior Manager, Applications & Vendor Management will oversee the day‑to‑day operational performance of enterprise applications and manage relationships with external technology vendors. This position is focused on production support, vendor coordination, and application operations—not hands‑on software development or engineering.
The ideal candidate brings experience from
banking, credit unions, or financial services , understands vendor‑led environments, and is comfortable leading support efforts to keep systems stable, secure, and compliant.
Key Responsibilities Application Support & Operations
Oversee the operational health and reliability of enterprise applications supporting the business
Manage production support activities, including issue intake, triage, escalation, and resolution
Ensure application uptime, performance monitoring, and incident response processes are followed
Act as the escalation point for system disruptions and user‑impacting issues
Maintain accurate documentation including incident logs, procedures, and support playbooks
Vendor Management
Serve as the primary liaison between the business and external technology vendors
Monitor vendor performance, service levels, and issue resolution effectiveness
Lead vendor escalations and ensure accountability for outcomes
Coordinate troubleshooting efforts through vendors rather than performing direct technical fixes
Support vendor onboarding, renewals, and ongoing service reviews
Risk, Compliance & Controls
Support application operations in alignment with regulatory and compliance requirements
Partner with vendors to ensure audit readiness, control documentation, and security standards
Assist with internal and external audits by coordinating responses and evidence
Help ensure systems meet financial services governance expectations
Business Continuity & Resiliency
Work with vendors to support disaster recovery and business continuity planning
Participate in continuity testing and validation activities
Identify and mitigate operational risks related to vendor dependencies
Process Improvement & Reporting
Contribute to the development of support processes, service standards, and operating procedures
Define and track service metrics, KPIs, and vendor performance indicators
Provide updates and reporting to leadership and governance stakeholders
Support continuous improvement initiatives across application support and vendor engagement
What This Role Is / Is Not This role includes:
Ownership of application operations
Leadership in production support environments
Vendor coordination and service oversight
Support of regulated financial systems
This role does NOT include:
Software or application development
API or workflow configuration
Hands‑on Salesforce or MuleSoft engineering
Infrastructure or cloud architecture responsibilities
Qualifications
8–12+ years of experience in IT operations, application support, or production support roles
Background in financial services (banking, credit unions, broker‑dealers, or similar)
Proven experience managing third‑party technology vendors
Familiarity with regulated environments, audits, and compliance requirements
Strong understanding of enterprise applications from an operational standpoint
Experience with IT service management practices (ITIL or similar)
Strong communication, documentation, and stakeholder management skills
Comfortable working in ticket‑driven, vendor‑led support models
Education
Bachelor’s degree in Information Technology, Business Administration, or a related field required
Advanced degree is a plus
Perks
Opportunity to own and shape application operations in a growing environment
High visibility role partnering with leadership and external vendors
Stable, business‑focused technology environment
Competitive compensation and benefits
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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Senior Manager, Applications & Vendor Management
Industry:
Financial Services
Location (City, State):
Hybrid / Onsite – Rosemont, IL
Compensation:
$70.00 - $80.00 / Hourly
Employment Type:
This is a contract to hire position
Work Schedule:
Full-time | Standard business hours
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client Addison Group is partnering with a financial services organization to hire a Senior Manager of Applications & Vendor Management. Our client operates in a regulated environment and relies heavily on third‑party vendors to support core business applications. This role plays a critical part in ensuring system reliability, vendor accountability, and operational continuity.
Job Description The Senior Manager, Applications & Vendor Management will oversee the day‑to‑day operational performance of enterprise applications and manage relationships with external technology vendors. This position is focused on production support, vendor coordination, and application operations—not hands‑on software development or engineering.
The ideal candidate brings experience from
banking, credit unions, or financial services , understands vendor‑led environments, and is comfortable leading support efforts to keep systems stable, secure, and compliant.
Key Responsibilities Application Support & Operations
Oversee the operational health and reliability of enterprise applications supporting the business
Manage production support activities, including issue intake, triage, escalation, and resolution
Ensure application uptime, performance monitoring, and incident response processes are followed
Act as the escalation point for system disruptions and user‑impacting issues
Maintain accurate documentation including incident logs, procedures, and support playbooks
Vendor Management
Serve as the primary liaison between the business and external technology vendors
Monitor vendor performance, service levels, and issue resolution effectiveness
Lead vendor escalations and ensure accountability for outcomes
Coordinate troubleshooting efforts through vendors rather than performing direct technical fixes
Support vendor onboarding, renewals, and ongoing service reviews
Risk, Compliance & Controls
Support application operations in alignment with regulatory and compliance requirements
Partner with vendors to ensure audit readiness, control documentation, and security standards
Assist with internal and external audits by coordinating responses and evidence
Help ensure systems meet financial services governance expectations
Business Continuity & Resiliency
Work with vendors to support disaster recovery and business continuity planning
Participate in continuity testing and validation activities
Identify and mitigate operational risks related to vendor dependencies
Process Improvement & Reporting
Contribute to the development of support processes, service standards, and operating procedures
Define and track service metrics, KPIs, and vendor performance indicators
Provide updates and reporting to leadership and governance stakeholders
Support continuous improvement initiatives across application support and vendor engagement
What This Role Is / Is Not This role includes:
Ownership of application operations
Leadership in production support environments
Vendor coordination and service oversight
Support of regulated financial systems
This role does NOT include:
Software or application development
API or workflow configuration
Hands‑on Salesforce or MuleSoft engineering
Infrastructure or cloud architecture responsibilities
Qualifications
8–12+ years of experience in IT operations, application support, or production support roles
Background in financial services (banking, credit unions, broker‑dealers, or similar)
Proven experience managing third‑party technology vendors
Familiarity with regulated environments, audits, and compliance requirements
Strong understanding of enterprise applications from an operational standpoint
Experience with IT service management practices (ITIL or similar)
Strong communication, documentation, and stakeholder management skills
Comfortable working in ticket‑driven, vendor‑led support models
Education
Bachelor’s degree in Information Technology, Business Administration, or a related field required
Advanced degree is a plus
Perks
Opportunity to own and shape application operations in a growing environment
High visibility role partnering with leadership and external vendors
Stable, business‑focused technology environment
Competitive compensation and benefits
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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