University of Alabama Libraries
Information Services Supervisor (IT Security)
University of Alabama Libraries, San Jose, California, United States, 95199
Job Summary
This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands‑on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long‑term security program development.
Key Responsibilities Leadership & Team Development
Supervise, mentor, and support a team of cybersecurity professionals
Develop work plans, coordinate training, conduct performance evaluations, and support professional growth
Foster a culture of inclusion, learning, accountability, and continuous improvement
Ensure staff have the tools, resources, and guidance needed to perform effectively
Address technical and interpersonal issues with empathy, fairness, and sound judgment
Cybersecurity Operations & Incident Response
Manage daily operations of cybersecurity infrastructure and technologies
Lead planning for and response to cybersecurity incidents
Drive proactive security initiatives and continuous improvement efforts
Ensure effective vulnerability management, threat detection, and incident response processes
Strategy, Reporting & Collaboration
Provide recommendations on systems, network, and data security
Assist in developing and maintaining information security strategy, policy, and overall security programs
Prepare reports and present cybersecurity metrics and trends to senior leadership
Collaborate with technical and non‑technical stakeholders to align cyber risk with business objectives
Coordinate implementation of system enhancements while minimizing operational impacts
Vendor & Contract Management
Prepare specifications for contracted goods and services
Evaluate and recommend contract awards
Monitor contractor performance and ensure compliance with contractual requirements
Knowledge & Expertise Knowledge of:
Cybersecurity frameworks, standards, best practices, and cyber risk management
Cloud platforms and security (AWS, Azure, Google Cloud)
Incident response, business continuity, and vulnerability management
Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing
Change management and integration of cybersecurity into enterprise IT operations
Supervisory and inclusive leadership principles
Ability to:
Plan, organize, supervise, and evaluate technical staff
Lead, coach, and develop employees through mentoring and feedback
Manage multiple projects and competing priorities
Communicate clearly with technical and non‑technical audiences
Analyze and resolve complex technical and security issues
Respond effectively to incidents and service disruptions under pressure
Promote diversity, equity, inclusion, and belonging
Inspire and guide teams toward shared goals
Preferred Qualifications
At least four years of experience managing technical or cybersecurity teams
Extensive experience in cybersecurity operations, cloud environments, and mission‑critical infrastructure
Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)
Strong emotional intelligence, conflict management, and interpersonal skills
Commitment to continuous learning and professional development
Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments
Requirements
Bachelor’s degree or equivalent combination of education and qualifying experience
Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility
Ability to meet the physical demands of the role
Equivalent combinations of education and experience may be considered when supported by appropriate documentation.
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Key Responsibilities Leadership & Team Development
Supervise, mentor, and support a team of cybersecurity professionals
Develop work plans, coordinate training, conduct performance evaluations, and support professional growth
Foster a culture of inclusion, learning, accountability, and continuous improvement
Ensure staff have the tools, resources, and guidance needed to perform effectively
Address technical and interpersonal issues with empathy, fairness, and sound judgment
Cybersecurity Operations & Incident Response
Manage daily operations of cybersecurity infrastructure and technologies
Lead planning for and response to cybersecurity incidents
Drive proactive security initiatives and continuous improvement efforts
Ensure effective vulnerability management, threat detection, and incident response processes
Strategy, Reporting & Collaboration
Provide recommendations on systems, network, and data security
Assist in developing and maintaining information security strategy, policy, and overall security programs
Prepare reports and present cybersecurity metrics and trends to senior leadership
Collaborate with technical and non‑technical stakeholders to align cyber risk with business objectives
Coordinate implementation of system enhancements while minimizing operational impacts
Vendor & Contract Management
Prepare specifications for contracted goods and services
Evaluate and recommend contract awards
Monitor contractor performance and ensure compliance with contractual requirements
Knowledge & Expertise Knowledge of:
Cybersecurity frameworks, standards, best practices, and cyber risk management
Cloud platforms and security (AWS, Azure, Google Cloud)
Incident response, business continuity, and vulnerability management
Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing
Change management and integration of cybersecurity into enterprise IT operations
Supervisory and inclusive leadership principles
Ability to:
Plan, organize, supervise, and evaluate technical staff
Lead, coach, and develop employees through mentoring and feedback
Manage multiple projects and competing priorities
Communicate clearly with technical and non‑technical audiences
Analyze and resolve complex technical and security issues
Respond effectively to incidents and service disruptions under pressure
Promote diversity, equity, inclusion, and belonging
Inspire and guide teams toward shared goals
Preferred Qualifications
At least four years of experience managing technical or cybersecurity teams
Extensive experience in cybersecurity operations, cloud environments, and mission‑critical infrastructure
Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)
Strong emotional intelligence, conflict management, and interpersonal skills
Commitment to continuous learning and professional development
Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments
Requirements
Bachelor’s degree or equivalent combination of education and qualifying experience
Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility
Ability to meet the physical demands of the role
Equivalent combinations of education and experience may be considered when supported by appropriate documentation.
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