Fluency
Fluency is enabling the autonomous Enterprise. (in person).
You’re needed to help pioneer a new software category that will change how enterprises work. Welcome to the operating system of the future.
Fluency is looking for a next-level Operations Lead to build the autonomous enterprise.
You’ll be designing and running the machinery that allows a fundamentally new kind of enterprise software company to scale. There is no template. There is no playbook. You will build the system that lets everything else move faster.
This role sits at the center of the company. Enterprise deployments, security posture, deal execution, cross-geo cadence, internal truth, automation. If it touches execution, it runs through you.
You’ll work on problems that don’t have standard answers. How do you deploy novel AI systems into the most locked-down enterprises on earth? How do you maintain continuous compliance without slowing velocity? How do you keep US GTM and AU engineering operating as a single organism across time zones?
You’ll invent operating primitives. New workflows for enterprise security reviews. New internal systems for complex deals. New reporting that actually reflects reality. New automation that deletes entire categories of manual work.
You’re operating at the bleeding edge of company-building, where ops is not support — it is leverage.
We’re backed by T1 VCs like Accel + more, and we’re hitting an inflection point with enterprises globally.
You’ll work directly with the founders. The challenges are non-trivial: enterprise readiness at scale, enterprise certifications as a living system, high-stakes enterprise deals, and execution across continents without bureaucracy.
About the Role We’re looking for someone with:
Proven ability to design systems and then implement them end-to-end
Strong technical fluency: scripting, integrations, internal tools, and automation
Comfort reasoning about engineering and product constraints
Exceptional written communication with high precision
Extreme ownership and bias toward closing loops
Ability to operate under ambiguity and pace
There will be an expectation to stay close to business context, which could involve:
Sitting in on enterprise customer calls
Working directly with GTM on live deals
Translating enterprise constraints into internal systems
Acting as the connective tissue between product, engineering, and leadership
What You’ll Own Enterprise Deployment Operations
Repeatable processes to deploy Fluency into large enterprise accounts
IT and security review workflows
Procurement and access paths
Controlled, on-prem, or restricted deployment models when required
Security & Compliance Operations
Continuous SOC 2 maintenance (no audit fire drills)
Operationalized controls, evidence capture, and ownership
Driving additional certifications as the business scales
Deal Execution Infrastructure
Internal systems for complex enterprise deals
Stakeholder maps, decision tracking, risk registers
Timelines, handoffs, escalation standards
Cross-Geo Operating Cadence
Execution systems keeping US GTM and AU engineering aligned
Written updates, decision logs, SLAs, ownership models
Minimal-meeting, high-clarity coordination
Operational Reporting
Dashboards connecting product, delivery, GTM, and leadership
Weekly truth-level visibility across the company
Workflow Automation
Replace manual work with scripts and lightweight tooling
CRM hygiene, onboarding checklists, deployment runbooks
Compliance evidence capture and internal ops tooling
Partnership & Channel Ops (as needed)
Operating models where partners own relationships and Fluency delivers
Enablement, responsibilities, comms paths, execution standards
Nice to Have
Experience maintaining SOC 2, GDPR, HIPAA, or similar certifications
Experience supporting enterprise procurement and security reviews
Exposure to US operational context (vendors, contracting, employment, tax)
Experience building reporting that bridges technical teams and leadership
Our Customers We work with some of the world’s largest:
Financial services enterprises (Aon)
Manufacturing enterprises (Misumi)
Global brands across the enterprise spectrum (PVH)
Our Culture
You’re expected to love building systems.
You’re expected to like laughing.
You’re expected to want responsibility.
You’re expected to find satisfaction in clarity.
You’re expected to solve under obscurity.
Our Values
In hesitation lies destruction; in action, glory.
Those who merely meet expectations abandon the pursuit of greatness.
One who dwells within the forum must regard it as hallowed ground.
One who has not tasted the grapes declares them sour.
One who sits alone at the feast misses the richness of the table.
Location
Full-time, in-person role based in San Francisco, CA.
We offer E3 sponsorship for Australians to relocate with stipend.
Compensation
US$90K – $130K salary, depending on candidate and experience
Substantial equity - every offer includes ownership
Mac, Linux, or Windows - your call
High-impact work with global enterprises
Founder-led, product-first company
Don’t Apply If
You want hybrid or remote (THIS IS AN IN-PERSON ROLE)
You want a narrow ops role
You don’t like building from zero
You prefer stability over velocity
You avoid ambiguity
You want a 9 → 5
You’re uncomfortable owning critical systems
Hiring Process
Resume screen
1:1 with founder
Deep-dive interview
Work through a real operating problem
Offer!
We strongly encourage applicants from underrepresented backgrounds to apply. Diverse teams build better systems - see value #5.
#J-18808-Ljbffr
You’re needed to help pioneer a new software category that will change how enterprises work. Welcome to the operating system of the future.
Fluency is looking for a next-level Operations Lead to build the autonomous enterprise.
You’ll be designing and running the machinery that allows a fundamentally new kind of enterprise software company to scale. There is no template. There is no playbook. You will build the system that lets everything else move faster.
This role sits at the center of the company. Enterprise deployments, security posture, deal execution, cross-geo cadence, internal truth, automation. If it touches execution, it runs through you.
You’ll work on problems that don’t have standard answers. How do you deploy novel AI systems into the most locked-down enterprises on earth? How do you maintain continuous compliance without slowing velocity? How do you keep US GTM and AU engineering operating as a single organism across time zones?
You’ll invent operating primitives. New workflows for enterprise security reviews. New internal systems for complex deals. New reporting that actually reflects reality. New automation that deletes entire categories of manual work.
You’re operating at the bleeding edge of company-building, where ops is not support — it is leverage.
We’re backed by T1 VCs like Accel + more, and we’re hitting an inflection point with enterprises globally.
You’ll work directly with the founders. The challenges are non-trivial: enterprise readiness at scale, enterprise certifications as a living system, high-stakes enterprise deals, and execution across continents without bureaucracy.
About the Role We’re looking for someone with:
Proven ability to design systems and then implement them end-to-end
Strong technical fluency: scripting, integrations, internal tools, and automation
Comfort reasoning about engineering and product constraints
Exceptional written communication with high precision
Extreme ownership and bias toward closing loops
Ability to operate under ambiguity and pace
There will be an expectation to stay close to business context, which could involve:
Sitting in on enterprise customer calls
Working directly with GTM on live deals
Translating enterprise constraints into internal systems
Acting as the connective tissue between product, engineering, and leadership
What You’ll Own Enterprise Deployment Operations
Repeatable processes to deploy Fluency into large enterprise accounts
IT and security review workflows
Procurement and access paths
Controlled, on-prem, or restricted deployment models when required
Security & Compliance Operations
Continuous SOC 2 maintenance (no audit fire drills)
Operationalized controls, evidence capture, and ownership
Driving additional certifications as the business scales
Deal Execution Infrastructure
Internal systems for complex enterprise deals
Stakeholder maps, decision tracking, risk registers
Timelines, handoffs, escalation standards
Cross-Geo Operating Cadence
Execution systems keeping US GTM and AU engineering aligned
Written updates, decision logs, SLAs, ownership models
Minimal-meeting, high-clarity coordination
Operational Reporting
Dashboards connecting product, delivery, GTM, and leadership
Weekly truth-level visibility across the company
Workflow Automation
Replace manual work with scripts and lightweight tooling
CRM hygiene, onboarding checklists, deployment runbooks
Compliance evidence capture and internal ops tooling
Partnership & Channel Ops (as needed)
Operating models where partners own relationships and Fluency delivers
Enablement, responsibilities, comms paths, execution standards
Nice to Have
Experience maintaining SOC 2, GDPR, HIPAA, or similar certifications
Experience supporting enterprise procurement and security reviews
Exposure to US operational context (vendors, contracting, employment, tax)
Experience building reporting that bridges technical teams and leadership
Our Customers We work with some of the world’s largest:
Financial services enterprises (Aon)
Manufacturing enterprises (Misumi)
Global brands across the enterprise spectrum (PVH)
Our Culture
You’re expected to love building systems.
You’re expected to like laughing.
You’re expected to want responsibility.
You’re expected to find satisfaction in clarity.
You’re expected to solve under obscurity.
Our Values
In hesitation lies destruction; in action, glory.
Those who merely meet expectations abandon the pursuit of greatness.
One who dwells within the forum must regard it as hallowed ground.
One who has not tasted the grapes declares them sour.
One who sits alone at the feast misses the richness of the table.
Location
Full-time, in-person role based in San Francisco, CA.
We offer E3 sponsorship for Australians to relocate with stipend.
Compensation
US$90K – $130K salary, depending on candidate and experience
Substantial equity - every offer includes ownership
Mac, Linux, or Windows - your call
High-impact work with global enterprises
Founder-led, product-first company
Don’t Apply If
You want hybrid or remote (THIS IS AN IN-PERSON ROLE)
You want a narrow ops role
You don’t like building from zero
You prefer stability over velocity
You avoid ambiguity
You want a 9 → 5
You’re uncomfortable owning critical systems
Hiring Process
Resume screen
1:1 with founder
Deep-dive interview
Work through a real operating problem
Offer!
We strongly encourage applicants from underrepresented backgrounds to apply. Diverse teams build better systems - see value #5.
#J-18808-Ljbffr