Sky Mavis
The Managed Services Analyst IV role represents an advanced level of expertise and responsibility within the organization, requiring a combination of advanced customer service skills, administrative proficiency, strategic thinking, and leadership abilities to drive operational excellence and ensure the highest level of customer satisfaction.
Principle Duties and Responsibilities
Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
Prepare and present reports that indicate milestones, and key performance indicators.
Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
Assist with onboarding and conducting training of new hires.
Required Skills
Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations
Internet savvy and computer literacy with proficiency in Microsoft Office applications.
Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes
Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships
Exceptional professionalism
Project Management
Ability to evolve and adeptly navigate through evolving guidelines or processes
Exhibits industry knowledge and constantly strives to learn
Required Qualifications
Bachelor’s Degree preferred or High School Diploma or equivalent with 3 years of experience
Advanced technical knowledge of software products
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
Supply Chain experience preferred
Experience working in a team-oriented environment
Up to 10% travel annually required
Compensation Estimated hourly compensation $25.96 - $32.21
Benefits Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
EEO Statement Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
Read our GHX Privacy Policy.
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Principle Duties and Responsibilities
Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
Prepare and present reports that indicate milestones, and key performance indicators.
Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
Assist with onboarding and conducting training of new hires.
Required Skills
Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations
Internet savvy and computer literacy with proficiency in Microsoft Office applications.
Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes
Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships
Exceptional professionalism
Project Management
Ability to evolve and adeptly navigate through evolving guidelines or processes
Exhibits industry knowledge and constantly strives to learn
Required Qualifications
Bachelor’s Degree preferred or High School Diploma or equivalent with 3 years of experience
Advanced technical knowledge of software products
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
Supply Chain experience preferred
Experience working in a team-oriented environment
Up to 10% travel annually required
Compensation Estimated hourly compensation $25.96 - $32.21
Benefits Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
EEO Statement Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
Read our GHX Privacy Policy.
#J-18808-Ljbffr