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Giga

HR Generalist - San Francisco

Giga, San Francisco, California, United States, 94199

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This role is on-site in San Francisco in the Dogpatch neighborhood

Giga builds AI agents trusted by leading B2C companies to power complex support and operations workflows across voice, chat, and email. Companies like DoorDash rely on Giga to operate at scale.

We are hiring our first dedicated HR professional to own and strengthen core HR operations as the company continues to grow. This is a greenfield opportunity to bring clear ownership and scalable processes to a function that is currently shared across Operations and the business.

This is a hands-on, execution-focused role. You will own the day-to-day HR function, with emphasis on employee lifecycle management, compliance, and effective partnership with benefits providers and employment counsel. Building strong operational foundations is the immediate priority.

We recently secured $61M in funding and are entering a period of rapid growth. There is a strong appetite to invest in broader people initiatives such as culture, manager enablement, and employee experience once the fundamentals are in place, making this an especially exciting time to join and help shape the next phase of the company.

The right person is comfortable operating independently, enjoys bringing order to complexity, and is excited to be the first HR hire with meaningful ownership and room to grow as the company grows.

What You Will Do HR Ownership and Execution

Own the full employee lifecycle, including onboarding end to end (equipment, accounts, orientation, first-week experience), role changes, offboarding, and terminations

Maintain employment documentation and records, such as offer letters, employment agreements, and separation materials

Ensure Rippling is clean and up-to-date

Serve as the primary internal owner for HR processes, including when working with external vendors or outside counsel

Employee Relations and Compliance

Apply strong working knowledge of California employment law and in-person workplace requirements to guide HR decisions

Handle employee transitions, including terminations and severance, with consistency, care, and good judgment

Partner with employment counsel as needed, translating guidance into practical, repeatable processes

Benefits, Payroll, and Programs

Serve as go-to person benefits administration, including health plans and retirement programs, and manage relationships with brokers and providers

Partner closely with Finance, and sometimes take the lead, on payroll accuracy and compliance

Monitor and implement evolving compliance requirements across states as the company grows

Process and Systems

Build and document clear HR workflows that scale with the business

Introduce structure where processes are currently informal or evolving

What We’re Looking For Experience

4-7 years of experience in HR

Deep familiarity with HRIS systems (Rippling experience is a plus)

Experience supporting teams in California, including familiarity with employment law and in-person workplace considerations

Comfortable being the primary HR owner in a fast-moving environment

Demonstrated experience handling employee transitions and terminations in a thoughtful, compliant way

Strong understanding of payroll fundamentals and experience partnering with payroll providers

Working Style

Practical, steady, and solutions-oriented

Comfortable operating autonomously while knowing when to bring in partners

Comfortable operating with ambiguity and adjusting priorities as business needs evolve

Enjoys building structure and clarity as a company grows

Bonus Points

Experience building or supporting performance management processes

Exposure to broader People Ops initiatives such as manager enablement, engagement, or culture programs

Experience as an early or first HR hire

Multi-state or scaling company experience

Perks and Benefits

Competitive total compensation, including equity with real upside in a company growing at top speed

Gym stipends

Full health, dental, and vision coverage

Catered lunch, on demand snacks, coffee, and DoorDash Credits

Commuting stipends & weekend ubers

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