United Way of Connecticut
United Way of Connecticut (UWC) works to meet the needs of Connecticut residents by providing information, education, and connections to services. UWC partners with the State of Connecticut, local United Ways, and community partners to carry out their mission. They offer programs like 211 to help people find basic needs, child care services, and support during crises. UWC also fosters collaboration and supports initiatives that improve communities.
211 Contact Center Specialist – Crisis $1000 signing bonus
We are looking for a compassionate, flexible, detail-oriented person to serve as the first line of help to youth and adults experiencing crisis. You will provide emotional support, information, referrals, and intervention to callers experiencing crises and the state agencies and community providers to provide direct assistance.
What you will do
Field calls, chats, and texts from adults and youth who are experiencing mental health crises, listening carefully to their needs and providing information and referrals to community-based providers.
Provide problem‑solving support to callers with more complex needs, linking callers with mobile crisis staff or other emergency service staff when necessary.
Document communications, ensuring continuity and follow‑up as needed.
211 Contact Center Specialist – Info & Referral Services We are looking for a patient, empathetic person to serve as a member of the team providing information and referrals to youth and adults seeking assistance via 211’s 24/7 call centers, showing compassion for callers as you assist them in accessing basic needs services such as rental, food, and utility assistance.
What you will do
Field calls, chats, and texts from adults and youth in need of assistance, listening carefully to their needs and providing information and referrals to community‑based providers.
Provide problem‑solving support to callers with more complex needs, linking callers with resources in the community.
Document communications, ensuring continuity and follow‑up as needed.
Work with local social service agencies to identify gaps, communicating needs to leadership that will improve the quality of Connecticut’s social service infrastructure.
Work a hybrid schedule from home and from office, covering all shifts 24/7 including inclement weather and holidays.
Why you should work here
On‑the‑job training with the opportunity for professional growth within United Way.
Opportunity to work as part of a team passionate about raising the quality of services in our state.
The Pay
$21.00‑$24.00 per hour PLUS shift differential!
$1000.00 signing bonus for crisis positions.
Additional $0.75 per worked hour for certified Spanish‑ or Portuguese‑speaking staff ($1.50 per hour worked for both languages) after 90 days on the job.
Benefits available for Regular Full‑Time openings
Paid Time Off – you begin accruing immediately.
13 paid holidays per year or special pay for worked holidays.
Supportive, culturally diverse, and inclusive company culture.
And more!
Training and schedule
Training is held Monday through Friday, from 8:00 AM to 4:30 PM, regardless of your regular work shift. The training period lasts 6–8 weeks and must be completed in person.
After training, the role will transition to a hybrid schedule (in‑office and remote work).
Applications APPLICATION DEADLINE IS JANUARY 24TH, 2026
Requirements Who you are
For Crisis Contact Specialists
Minimum of HS diploma (or GED), A.S. with 5 years of HHS experience OR B.A./B.S. with 1‑year HHS experience. SW degree preferred; Psychology, Criminal Justice also appropriate.
Some level of crisis experience included but not limited to direct service with mental health agency, group home, etc.
For Information and Referral/Housing Crisis Specialists
Minimum of HS diploma (or GED), A.S. with 5 years of HHS experience OR B.A./B.S. with 1‑year HHS experience. SW degree preferred; Psychology, Criminal Justice also appropriate.
Some level of human service experience, including direct service at community agency, group home, etc.
Newly graduated students can also be considered if they have had internship experience in line with the above.
Experience in the social services field or experience working in a call center or customer service capacity.
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571‑7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
211 Contact Center Specialist – Crisis $1000 signing bonus
We are looking for a compassionate, flexible, detail-oriented person to serve as the first line of help to youth and adults experiencing crisis. You will provide emotional support, information, referrals, and intervention to callers experiencing crises and the state agencies and community providers to provide direct assistance.
What you will do
Field calls, chats, and texts from adults and youth who are experiencing mental health crises, listening carefully to their needs and providing information and referrals to community-based providers.
Provide problem‑solving support to callers with more complex needs, linking callers with mobile crisis staff or other emergency service staff when necessary.
Document communications, ensuring continuity and follow‑up as needed.
211 Contact Center Specialist – Info & Referral Services We are looking for a patient, empathetic person to serve as a member of the team providing information and referrals to youth and adults seeking assistance via 211’s 24/7 call centers, showing compassion for callers as you assist them in accessing basic needs services such as rental, food, and utility assistance.
What you will do
Field calls, chats, and texts from adults and youth in need of assistance, listening carefully to their needs and providing information and referrals to community‑based providers.
Provide problem‑solving support to callers with more complex needs, linking callers with resources in the community.
Document communications, ensuring continuity and follow‑up as needed.
Work with local social service agencies to identify gaps, communicating needs to leadership that will improve the quality of Connecticut’s social service infrastructure.
Work a hybrid schedule from home and from office, covering all shifts 24/7 including inclement weather and holidays.
Why you should work here
On‑the‑job training with the opportunity for professional growth within United Way.
Opportunity to work as part of a team passionate about raising the quality of services in our state.
The Pay
$21.00‑$24.00 per hour PLUS shift differential!
$1000.00 signing bonus for crisis positions.
Additional $0.75 per worked hour for certified Spanish‑ or Portuguese‑speaking staff ($1.50 per hour worked for both languages) after 90 days on the job.
Benefits available for Regular Full‑Time openings
Paid Time Off – you begin accruing immediately.
13 paid holidays per year or special pay for worked holidays.
Supportive, culturally diverse, and inclusive company culture.
And more!
Training and schedule
Training is held Monday through Friday, from 8:00 AM to 4:30 PM, regardless of your regular work shift. The training period lasts 6–8 weeks and must be completed in person.
After training, the role will transition to a hybrid schedule (in‑office and remote work).
Applications APPLICATION DEADLINE IS JANUARY 24TH, 2026
Requirements Who you are
For Crisis Contact Specialists
Minimum of HS diploma (or GED), A.S. with 5 years of HHS experience OR B.A./B.S. with 1‑year HHS experience. SW degree preferred; Psychology, Criminal Justice also appropriate.
Some level of crisis experience included but not limited to direct service with mental health agency, group home, etc.
For Information and Referral/Housing Crisis Specialists
Minimum of HS diploma (or GED), A.S. with 5 years of HHS experience OR B.A./B.S. with 1‑year HHS experience. SW degree preferred; Psychology, Criminal Justice also appropriate.
Some level of human service experience, including direct service at community agency, group home, etc.
Newly graduated students can also be considered if they have had internship experience in line with the above.
Experience in the social services field or experience working in a call center or customer service capacity.
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571‑7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr