U.S. Bank
Job Title
Quality Analyst
Company U.S. Bank
Location Milwaukee, WI
Job Description The Quality Analyst 1 monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
Hybrid/Flexible Schedule In-office expectation of 3 or more days per week.
Responsibilities Monitor and evaluate work quality against set standards; document quality issues and performance metrics; assist in employee feedback and training; ensure compliance with internal and regulatory guidelines.
Basic Qualifications
High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities
Preferred Skills/Experience
Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Disability Accommodations If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Eligibility and Equal Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
Posting Posting may be closed earlier due to high volume of applicants.
Salary Pay Range: $20.00 - $26.39 per hour (may vary based on location).
#J-18808-Ljbffr
Company U.S. Bank
Location Milwaukee, WI
Job Description The Quality Analyst 1 monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
Hybrid/Flexible Schedule In-office expectation of 3 or more days per week.
Responsibilities Monitor and evaluate work quality against set standards; document quality issues and performance metrics; assist in employee feedback and training; ensure compliance with internal and regulatory guidelines.
Basic Qualifications
High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities
Preferred Skills/Experience
Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Disability Accommodations If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Eligibility and Equal Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
Posting Posting may be closed earlier due to high volume of applicants.
Salary Pay Range: $20.00 - $26.39 per hour (may vary based on location).
#J-18808-Ljbffr