INTRUST Bank
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Deposit Quality Analyst
role at
INTRUST Bank
Description At
INTRUST Bank , 10 character qualities—respect, positivity, compassion, humility, initiative, and more—form the foundation of all we do. These qualities guide interactions with customers, inform community giving, and shape business goals. We offer a welcoming, encouraging atmosphere where talents can thrive. The Deposit Quality Analyst will provide top‑tier customer service and professional support for escalated and complex questions from internal customers, ensuring accurate and compliant deposit account documentation.
Job Details Your career is important to you and to us. You will be supported, can lead regardless of title, and see a path for growth.
Benefits
Competitive pay
Generous time off
Three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match; 100% immediately vested.
Company non‑elective contribution 3% (vests after 3 years).
Career growth and development resources
Tuition reimbursement for full‑time and part‑time employees.
Banking benefits, medical, dental, and vision insurance.
Benefits eligibility depends on hire date and employment status. Ask for our benefits guide for full details.
Job Summary Provides customer service and support for escalated deposit account inquiries, reviews external legal documents, re‑executes internal documentation for error resolution, audits deposit account opening documentation, and maintains strict standards of confidentiality. Must have a high degree of knowledge regarding all deposit products and regulations.
Essential Functions
Supports internal customer escalated inquiries via phone, service events, and email regarding complex deposit accounts and policies.
Handles deposit accounts with deceased owners, including coding, beneficiary notification, and closure/payout.
Completes transactions on tax‑advantaged accounts, opens Beneficiary IRAs, processes outgoing IRA transfers, and handles HSA contributions.
Assists with department functions: new account/maintenance auditing, document processing, address corrections, and exception reporting.
Ensures accurate tax reporting on deposit accounts, reviewing reports and updating the core system.
Stays informed of rules and regulations for all deposit products.
Resolves account/document errors, maintaining regulatory timeframes and minimizing risk.
Uses internal software programs and product applications to meet service levels.
Provides backup assistance as needed on multiple functions and special projects.
Education and Experience High school diploma or equivalent, and 2+ years of related job experience required. Previous banking experience required; deposit operations, customer service, or CD/IRA experience is a plus.
Required Skills and Knowledge
Excellent communication and computer skills.
Ability to follow procedures accurately and efficiently.
Strong customer service orientation.
Capability to manage multiple high‑priority tasks.
Clear problem explanation and professional/positive interaction.
Familiarity with Reg D, Reg E, and Beneficial Ownership guidelines.
Required Licenses and/or Certifications None.
Physical Demands Extended time viewing a computer, sitting, standing, walking; occasional lifting up to 25 lbs. Performance with or without reasonable accommodation.
Working Conditions Normal office conditions.
Equal Opportunity Statement INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers. They do not discriminate unlawfully against qualified applicants on the basis of protected status, disability, race, religion, sex, age, nationality, pregnancy, genetic information, sexual orientation, gender identity, or any other applicable classification, except where a protected category is a bona fide occupational qualification.
Seniority level Entry level
Employment type Full‑time
Job function Quality Assurance
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Deposit Quality Analyst
role at
INTRUST Bank
Description At
INTRUST Bank , 10 character qualities—respect, positivity, compassion, humility, initiative, and more—form the foundation of all we do. These qualities guide interactions with customers, inform community giving, and shape business goals. We offer a welcoming, encouraging atmosphere where talents can thrive. The Deposit Quality Analyst will provide top‑tier customer service and professional support for escalated and complex questions from internal customers, ensuring accurate and compliant deposit account documentation.
Job Details Your career is important to you and to us. You will be supported, can lead regardless of title, and see a path for growth.
Benefits
Competitive pay
Generous time off
Three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match; 100% immediately vested.
Company non‑elective contribution 3% (vests after 3 years).
Career growth and development resources
Tuition reimbursement for full‑time and part‑time employees.
Banking benefits, medical, dental, and vision insurance.
Benefits eligibility depends on hire date and employment status. Ask for our benefits guide for full details.
Job Summary Provides customer service and support for escalated deposit account inquiries, reviews external legal documents, re‑executes internal documentation for error resolution, audits deposit account opening documentation, and maintains strict standards of confidentiality. Must have a high degree of knowledge regarding all deposit products and regulations.
Essential Functions
Supports internal customer escalated inquiries via phone, service events, and email regarding complex deposit accounts and policies.
Handles deposit accounts with deceased owners, including coding, beneficiary notification, and closure/payout.
Completes transactions on tax‑advantaged accounts, opens Beneficiary IRAs, processes outgoing IRA transfers, and handles HSA contributions.
Assists with department functions: new account/maintenance auditing, document processing, address corrections, and exception reporting.
Ensures accurate tax reporting on deposit accounts, reviewing reports and updating the core system.
Stays informed of rules and regulations for all deposit products.
Resolves account/document errors, maintaining regulatory timeframes and minimizing risk.
Uses internal software programs and product applications to meet service levels.
Provides backup assistance as needed on multiple functions and special projects.
Education and Experience High school diploma or equivalent, and 2+ years of related job experience required. Previous banking experience required; deposit operations, customer service, or CD/IRA experience is a plus.
Required Skills and Knowledge
Excellent communication and computer skills.
Ability to follow procedures accurately and efficiently.
Strong customer service orientation.
Capability to manage multiple high‑priority tasks.
Clear problem explanation and professional/positive interaction.
Familiarity with Reg D, Reg E, and Beneficial Ownership guidelines.
Required Licenses and/or Certifications None.
Physical Demands Extended time viewing a computer, sitting, standing, walking; occasional lifting up to 25 lbs. Performance with or without reasonable accommodation.
Working Conditions Normal office conditions.
Equal Opportunity Statement INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers. They do not discriminate unlawfully against qualified applicants on the basis of protected status, disability, race, religion, sex, age, nationality, pregnancy, genetic information, sexual orientation, gender identity, or any other applicable classification, except where a protected category is a bona fide occupational qualification.
Seniority level Entry level
Employment type Full‑time
Job function Quality Assurance
#J-18808-Ljbffr