Boston Scientific
Technical Support Specialist I
Boston Scientific, Saint Paul, Minnesota, United States, 55199
Additional Location(s):
N/A
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
As a professional, you will provide global, industry‑leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity. This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience.
Work model, sponsorship, relocation At Boston Scientific, we value collaboration and hands‑on innovation. This position is based fully on‑site at our Arden Hills, MN location. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.
Your responsibilities will include:
Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment.
Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.
Monitor install base data accuracy and notify responsible departments of discrepancies.
Create, release, or request orders for Capital Equipment repairs.
Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information.
Interact with the BSC team, to manage interventions and escape as needed.
Apply entry‑level troubleshooting skills to analyze product operation and recommend optimal device management strategies.
Maintain good documentation practices while recording activities.
Participate in training and continuous learning to improve product and service knowledge.
Required Qualifications:
Fluent in English (spoken and written)
Associate’s degree or higher in a relevant field; or an equivalent combination of education and relevant technical experience
Two years of relevant technical work experience required, unless substituted by an associate's degree or bachelor’s degree in a related field
Strong computer literacy and technical aptitude
Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues
Ability to work flexible times within call center hours
Preferred Qualifications:
Minimum 1 year of experience in technical customer support or related call center roles
Experience supporting medical equipment or capital equipment products
Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module
Knowledge of industry practices and regulatory standards
Strong problem‑solving skills and a proactive, customer‑focused approach
Experience in mentoring or providing guidance to less experienced team members
Bilingual in Spanish and/or Portuguese (spoken and written)
Minimum Salary: $51,000
Maximum Salary: $96,900
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
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N/A
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
As a professional, you will provide global, industry‑leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity. This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience.
Work model, sponsorship, relocation At Boston Scientific, we value collaboration and hands‑on innovation. This position is based fully on‑site at our Arden Hills, MN location. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.
Your responsibilities will include:
Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment.
Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.
Monitor install base data accuracy and notify responsible departments of discrepancies.
Create, release, or request orders for Capital Equipment repairs.
Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information.
Interact with the BSC team, to manage interventions and escape as needed.
Apply entry‑level troubleshooting skills to analyze product operation and recommend optimal device management strategies.
Maintain good documentation practices while recording activities.
Participate in training and continuous learning to improve product and service knowledge.
Required Qualifications:
Fluent in English (spoken and written)
Associate’s degree or higher in a relevant field; or an equivalent combination of education and relevant technical experience
Two years of relevant technical work experience required, unless substituted by an associate's degree or bachelor’s degree in a related field
Strong computer literacy and technical aptitude
Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues
Ability to work flexible times within call center hours
Preferred Qualifications:
Minimum 1 year of experience in technical customer support or related call center roles
Experience supporting medical equipment or capital equipment products
Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module
Knowledge of industry practices and regulatory standards
Strong problem‑solving skills and a proactive, customer‑focused approach
Experience in mentoring or providing guidance to less experienced team members
Bilingual in Spanish and/or Portuguese (spoken and written)
Minimum Salary: $51,000
Maximum Salary: $96,900
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
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