Insight Global
Technical Product Support Specialist
Insight Global, Appleton, Wisconsin, United States, 54914
Base Pay Range
$30.00/hr - $37.00/hr
6 Month Contract
Benefits included on contract
Onsite 4x a week (Appleton, WI)
Position Overview We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for a Fortune 100 company's products. This role involves hands‑on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction.
Key Responsibilities
Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.
Diagnose and triage complex technical issues both on‑site and remotely, using diagnostic tools and advanced problem‑solving techniques.
Provide user‑facing support for pre‑release products, addressing user‑reported issues and offering actionable recommendations to improve user experience.
Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.
Collaborate with engineering and product development teams to share insights and contribute to product enhancements.
Maintain professional communication with business partners and stakeholders.
Ensure compliance with safety regulations and maintain a safe work environment at all times.
Qualifications
Strong technical background in hardware and software troubleshooting.
Experience with diagnostic tools and issue tracking systems (e.g., Jira).
Excellent communication and problem‑solving skills.
Ability to work independently and collaboratively in dynamic environments.
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6 Month Contract
Benefits included on contract
Onsite 4x a week (Appleton, WI)
Position Overview We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for a Fortune 100 company's products. This role involves hands‑on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction.
Key Responsibilities
Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.
Diagnose and triage complex technical issues both on‑site and remotely, using diagnostic tools and advanced problem‑solving techniques.
Provide user‑facing support for pre‑release products, addressing user‑reported issues and offering actionable recommendations to improve user experience.
Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.
Collaborate with engineering and product development teams to share insights and contribute to product enhancements.
Maintain professional communication with business partners and stakeholders.
Ensure compliance with safety regulations and maintain a safe work environment at all times.
Qualifications
Strong technical background in hardware and software troubleshooting.
Experience with diagnostic tools and issue tracking systems (e.g., Jira).
Excellent communication and problem‑solving skills.
Ability to work independently and collaboratively in dynamic environments.
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