Eli Lilly and Company
Associate - IDAP Customer Service Supply Chain
Eli Lilly and Company, Indianapolis, Indiana, us, 46262
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
ORGANIZATION OVERVIEW At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
OVERVIEW The Associate – IDAP Customer Service Supply Chain role provides the link between the Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers’ needs internally to all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service. The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.
The Associate has detailed interactions with customers, IDAP Site, and International Distribution personnel to ensure orders meet customer requirements. The Associate is responsible for frequent, detailed communications with customers to ensure that expectations are understood and fulfilled.
The job holder will be responsible for extending new products into multiple customers/geographic regions. The introduction of new and Innovative approaches that deliver positive experiences and better commitments from the site is encouraged.
RESPONSIBILITIES Supply Management:
Coordinate launch supply requests, managing available stocks as needed.
Effectively lead delivery of new products and product or source changes with internal groups and customers.
Represent customer throughout order/supply process – priority setting and negotiations
Communicate status to customers & internal resources (raising issues as appropriate)
Coordinate steps when expediting is required
Work collaboratively to ensure order documentation requirements are met
Establish effective internal relationships with key departments / functions
Customer Relationships:
Establish relationship with customers (international & domestic personnel)
Support customer service metrics and performance indicators
Monitor customer’s forecasts, & service needs
Influence internal performance to meet customer’s needs
Ensure compliance with customer contracts/supply agreements.
Know the impact on customers when production plans change
Communicate regularly and proactively with customers
Process Improvement:
Leverage knowledge of customers to improve the service levels provided
Identify and implement new processes that drive efficiency improvements in the group
Basic Qualifications:
Bachelor's degree in STEM required
Additional Preferences
Site manufacturing experience
International experience
Ability to converse in a second language
APICS certification
PC and Systems skills. Familiarity with SAP & demand management systems
Supply chain experience or educational equivalent
Able to demonstrate teamwork, leadership, and problem‑solving skills
Excellent verbal and written communication skills
Ability to build collaborative relationships
Recognition & appreciation of diversity – languages, culture, etc.
Positive demeanor & demonstrated customer oriented mentality
Organizational skills, prioritization skills, and attention to detail
Flexibility to work on multiple tasks and meet deadlines
Other Information
Infrequent international travel may be necessary ( Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$58,500 - $160,600
Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
#J-18808-Ljbffr
ORGANIZATION OVERVIEW At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
OVERVIEW The Associate – IDAP Customer Service Supply Chain role provides the link between the Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers’ needs internally to all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service. The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.
The Associate has detailed interactions with customers, IDAP Site, and International Distribution personnel to ensure orders meet customer requirements. The Associate is responsible for frequent, detailed communications with customers to ensure that expectations are understood and fulfilled.
The job holder will be responsible for extending new products into multiple customers/geographic regions. The introduction of new and Innovative approaches that deliver positive experiences and better commitments from the site is encouraged.
RESPONSIBILITIES Supply Management:
Coordinate launch supply requests, managing available stocks as needed.
Effectively lead delivery of new products and product or source changes with internal groups and customers.
Represent customer throughout order/supply process – priority setting and negotiations
Communicate status to customers & internal resources (raising issues as appropriate)
Coordinate steps when expediting is required
Work collaboratively to ensure order documentation requirements are met
Establish effective internal relationships with key departments / functions
Customer Relationships:
Establish relationship with customers (international & domestic personnel)
Support customer service metrics and performance indicators
Monitor customer’s forecasts, & service needs
Influence internal performance to meet customer’s needs
Ensure compliance with customer contracts/supply agreements.
Know the impact on customers when production plans change
Communicate regularly and proactively with customers
Process Improvement:
Leverage knowledge of customers to improve the service levels provided
Identify and implement new processes that drive efficiency improvements in the group
Basic Qualifications:
Bachelor's degree in STEM required
Additional Preferences
Site manufacturing experience
International experience
Ability to converse in a second language
APICS certification
PC and Systems skills. Familiarity with SAP & demand management systems
Supply chain experience or educational equivalent
Able to demonstrate teamwork, leadership, and problem‑solving skills
Excellent verbal and written communication skills
Ability to build collaborative relationships
Recognition & appreciation of diversity – languages, culture, etc.
Positive demeanor & demonstrated customer oriented mentality
Organizational skills, prioritization skills, and attention to detail
Flexibility to work on multiple tasks and meet deadlines
Other Information
Infrequent international travel may be necessary ( Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$58,500 - $160,600
Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
#J-18808-Ljbffr