Poppy Bank
Operations Excellence Manager (DFW) (Creative Design)
Are you a hands‑on multi‑unit leader who thrives on fixing what’s broken, stabilizing operations, and driving measurable results?
Must reside in the Dallas area. Frequent travel required, up to 75% of the year.
Compensation & Benefits
$80,000–$90,000 annual salary
Paid Time Off (PTO)
Medical, Dental, Vision, and Life Insurance
401(k) retirement plan
Business‑related travel and mileage reimbursement per company policy
Job Summary The Operations Excellence Manager (OEM) is an execution‑focused field leadership role responsible for delivering short‑ and mid‑term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.
Responsibilities
Partner with cross‑functional teams to translate company strategy into executable field actions that drive measurable business results.
Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time‑bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
Conduct regular site visits and operational audits to identify root‑causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
Assist GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
Partner with hotel teams to analyze and improve guest experience metrics using feedback, surveys, and online review data.
Ensure regular follow‑up and corrective action from inspections, audits, or brand quality assurance visits.
Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
Collaborate with company leaders to establish performance targets and execute companywide programs at the field level.
Support GMs with hands‑on leadership to stabilize operations and address performance gaps.
Ensure consistent execution of company and brand standards, brand requirements, and owner expectations across assigned hotels.
Training, Project Management, and Multi‑Unit Leadership Duties
Serve as a subject‑matter expert on brand standards, property management systems, and J&P programs.
Lead continuous improvement efforts through process evaluation, root‑cause analysis, and development of training materials.
Coach and support new‑hire management candidates throughout training, placement, and field deployment.
Lead and execute initiatives, including process rollouts, system implementations, and operational improvement projects.
Provide temporary AM coverage during vacancies, transitions, or periods of increased operational demand.
Review financial and sales reports across all properties and provide actionable guidance to improve results vs budget, forecast, and prior year.
Monitor and guide GMs on labor, payroll, and scheduling practices to optimize workforce planning while controlling costs and maintaining compliance.
Work cross‑functionally to support investigations and corrective actions in partnership with Human Resources Business Partners (HRBPs).
Support GMs in recruiting hourly team members to fully staff locations with permanent employees.
Associate with HRBPs in recruiting efforts for GM roles and other key leadership positions when vacancies occur.
Ensure GMs maintain compliance with all applicable local, state, and federal employment laws and health and safety regulations.
Respond promptly to serious incidents or emergencies at hotel locations, assisting with crisis management, legal reporting, and company communications as needed.
Qualifications
3+ years of multi‑unit leadership experience, preferably in hospitality, restaurants, retail, or service‑based industries.
Demonstrated ability to lead operational turnarounds, execute under pressure, and drive toward measurable business results across multiple sites.
Strong business acumen, with proven success in managing P&Ls, labor strategies, and revenue generation.
Ability to interpret financial and operational data to prioritize actions, influence leaders, and drive outcomes.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
High emotional intelligence with excellent communication, facilitation, and conflict‑resolution skills.
Working knowledge of employment regulations and compliance practices across multiple states.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
Bachelor's degree preferred, in Hospitality Management, Business, or a related field. Equivalent experience considered.
High School Diploma or equivalent required.
Expectations
Must reside within the area with reliable access to major transportation routes.
Frequent travel required, up to 75% of the year, including extended stays at hotel locations and unanticipated travel with minimal notice.
Work schedule may vary based on business needs, including evenings, weekends, and holidays.
Must possess and maintain a valid driver's license and Real ID‑compliant identification.
Must be legally authorized to work in the United States without current of future visa sponsorship.
Employment is subject to E‑Verify verification.
Must be able to travel by commercial airlines, as needed.
Must maintain a professional appearance suitable for hospitality and above‑property field leadership.
The company will provide mileage reimbursement at the then‑current IRS standard rate for business‑related travel only.
All business‑related travel expenses will be reimbursed in accordance with company policy and applicable federal, state, and local law.
Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.
Physical Requirements
Must be able to use a computer and phone for extended periods.
Must be able to stand, walk, and climb stairs for long periods.
Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
Must be able to perform the essential job functions with or without reasonable accommodation.
This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time to meet business needs, consistent with applicable law.
J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. J&P participates in E‑Verify.
#J-18808-Ljbffr
Must reside in the Dallas area. Frequent travel required, up to 75% of the year.
Compensation & Benefits
$80,000–$90,000 annual salary
Paid Time Off (PTO)
Medical, Dental, Vision, and Life Insurance
401(k) retirement plan
Business‑related travel and mileage reimbursement per company policy
Job Summary The Operations Excellence Manager (OEM) is an execution‑focused field leadership role responsible for delivering short‑ and mid‑term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.
Responsibilities
Partner with cross‑functional teams to translate company strategy into executable field actions that drive measurable business results.
Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time‑bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
Conduct regular site visits and operational audits to identify root‑causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
Assist GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
Partner with hotel teams to analyze and improve guest experience metrics using feedback, surveys, and online review data.
Ensure regular follow‑up and corrective action from inspections, audits, or brand quality assurance visits.
Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
Collaborate with company leaders to establish performance targets and execute companywide programs at the field level.
Support GMs with hands‑on leadership to stabilize operations and address performance gaps.
Ensure consistent execution of company and brand standards, brand requirements, and owner expectations across assigned hotels.
Training, Project Management, and Multi‑Unit Leadership Duties
Serve as a subject‑matter expert on brand standards, property management systems, and J&P programs.
Lead continuous improvement efforts through process evaluation, root‑cause analysis, and development of training materials.
Coach and support new‑hire management candidates throughout training, placement, and field deployment.
Lead and execute initiatives, including process rollouts, system implementations, and operational improvement projects.
Provide temporary AM coverage during vacancies, transitions, or periods of increased operational demand.
Review financial and sales reports across all properties and provide actionable guidance to improve results vs budget, forecast, and prior year.
Monitor and guide GMs on labor, payroll, and scheduling practices to optimize workforce planning while controlling costs and maintaining compliance.
Work cross‑functionally to support investigations and corrective actions in partnership with Human Resources Business Partners (HRBPs).
Support GMs in recruiting hourly team members to fully staff locations with permanent employees.
Associate with HRBPs in recruiting efforts for GM roles and other key leadership positions when vacancies occur.
Ensure GMs maintain compliance with all applicable local, state, and federal employment laws and health and safety regulations.
Respond promptly to serious incidents or emergencies at hotel locations, assisting with crisis management, legal reporting, and company communications as needed.
Qualifications
3+ years of multi‑unit leadership experience, preferably in hospitality, restaurants, retail, or service‑based industries.
Demonstrated ability to lead operational turnarounds, execute under pressure, and drive toward measurable business results across multiple sites.
Strong business acumen, with proven success in managing P&Ls, labor strategies, and revenue generation.
Ability to interpret financial and operational data to prioritize actions, influence leaders, and drive outcomes.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
High emotional intelligence with excellent communication, facilitation, and conflict‑resolution skills.
Working knowledge of employment regulations and compliance practices across multiple states.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
Bachelor's degree preferred, in Hospitality Management, Business, or a related field. Equivalent experience considered.
High School Diploma or equivalent required.
Expectations
Must reside within the area with reliable access to major transportation routes.
Frequent travel required, up to 75% of the year, including extended stays at hotel locations and unanticipated travel with minimal notice.
Work schedule may vary based on business needs, including evenings, weekends, and holidays.
Must possess and maintain a valid driver's license and Real ID‑compliant identification.
Must be legally authorized to work in the United States without current of future visa sponsorship.
Employment is subject to E‑Verify verification.
Must be able to travel by commercial airlines, as needed.
Must maintain a professional appearance suitable for hospitality and above‑property field leadership.
The company will provide mileage reimbursement at the then‑current IRS standard rate for business‑related travel only.
All business‑related travel expenses will be reimbursed in accordance with company policy and applicable federal, state, and local law.
Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.
Physical Requirements
Must be able to use a computer and phone for extended periods.
Must be able to stand, walk, and climb stairs for long periods.
Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
Must be able to perform the essential job functions with or without reasonable accommodation.
This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time to meet business needs, consistent with applicable law.
J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. J&P participates in E‑Verify.
#J-18808-Ljbffr