GovCIO
Overview
GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve application, functional and technical issues associated with the Judiciary financial management software applications. The position is located within the United States and will be a full remote position.
Responsibilities
Provide support for Judiciary-unique financial management software applications
Utilize ITSM tool to create or track issues/requests
Provide timely updates to tickets
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by user
Properly escalation unresolved queries to the next level of support
Ensure proper recording, documentation, and closure for each issue
Follow up with users, provide feedback and see problems through to resolution
Preserve and grow the knowledge base for supported applications
Review and provide recommendations regarding application instructional or procedural documentation
Qualifications Bachelor’s with 2-5 years (or commensurate experience)
Required Skills and Experience
Minimum 2 years of IT work experience
Strong understanding of troubleshooting IT issues
Flexibility and adaptability to handle different product service calls
Good verbal and written communication skills
Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust
Preferred Skills and Experience
Experience with ServiceNow
Software application Management experience
Networking/Security experience
Knowledge of the following products:
Microsoft Office & Teams
Understanding of ITIL best practices
Background in federal court operations
Court experience with financial management applications
Company Overview GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $47,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job: https://careers-govcio.icims.com/jobs/7342/support-desk-analyst--(financial-systems)/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473
Location:
US-Remote
ID:
2026-7342
Category:
Information Technology
Position Type:
Full-Time
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Responsibilities
Provide support for Judiciary-unique financial management software applications
Utilize ITSM tool to create or track issues/requests
Provide timely updates to tickets
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by user
Properly escalation unresolved queries to the next level of support
Ensure proper recording, documentation, and closure for each issue
Follow up with users, provide feedback and see problems through to resolution
Preserve and grow the knowledge base for supported applications
Review and provide recommendations regarding application instructional or procedural documentation
Qualifications Bachelor’s with 2-5 years (or commensurate experience)
Required Skills and Experience
Minimum 2 years of IT work experience
Strong understanding of troubleshooting IT issues
Flexibility and adaptability to handle different product service calls
Good verbal and written communication skills
Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust
Preferred Skills and Experience
Experience with ServiceNow
Software application Management experience
Networking/Security experience
Knowledge of the following products:
Microsoft Office & Teams
Understanding of ITIL best practices
Background in federal court operations
Court experience with financial management applications
Company Overview GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $47,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job: https://careers-govcio.icims.com/jobs/7342/support-desk-analyst--(financial-systems)/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473
Location:
US-Remote
ID:
2026-7342
Category:
Information Technology
Position Type:
Full-Time
#J-18808-Ljbffr