Saks Global
Job Description
The Customer Experience Lead supports execution of front of house priorities within the store. In partnership with their leader, they maintain selling floor service and merchandising standards to drive sales and customer experience. They hold direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Responsibilities
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line.
Ensure line leader greets and directs customers to the appropriate register and calls for additional associate/manager backup as needed.
Follow all directives and corporate guidelines, keeping the area neat, clean, and stocked, and ensuring merchandise movement meets fast‑to‑floor expectations.
Teach, coach, and train associates to follow fast‑to‑floor return processes to ensure merchandise is available to sell.
Drive loyalty enrollments, SaksFirst acquisition, and Connected Service behaviors for a seamless customer experience.
Act as the Connected Service Coach when the Assistant Store Director is not in the store during peak traffic periods, reinforcing Connected Service behaviors.
Leverage and train walkie‑talkie expectations for flex coverage to support customer need.
Assist in resolving customer concerns or call in the appropriate level of management support when needed.
Qualifications
High School Diploma or equivalent required; 4‑year degree or relevant work experience preferred.
1+ year supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results.
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks.
Ability to train and coach associates on selling behaviors to ensure high performance.
Flexibility to work evenings, weekends, and public holidays.
Qualities
Energetic sales professional who easily adapts to changes and consistently delivers exceptional results with little to no guidance.
Out‑of‑the‑box thinker who generates a variety of approaches to problem solving, including novel ideas.
Confident and professional communicator.
Skillful at building morale and spirit within a team, sharing wins, and encouraging open dialogue.
Benefits
Relevant to all eligible full‑time employees including medical, dental, and vision.
Amazing employee discount and other perks.
Opportunities for career advancement across corporate offices, retail stores, photo studios, and distribution centers.
EEO Statement Saks OFF 5TH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Equal Opportunity Employer Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Responsibilities
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line.
Ensure line leader greets and directs customers to the appropriate register and calls for additional associate/manager backup as needed.
Follow all directives and corporate guidelines, keeping the area neat, clean, and stocked, and ensuring merchandise movement meets fast‑to‑floor expectations.
Teach, coach, and train associates to follow fast‑to‑floor return processes to ensure merchandise is available to sell.
Drive loyalty enrollments, SaksFirst acquisition, and Connected Service behaviors for a seamless customer experience.
Act as the Connected Service Coach when the Assistant Store Director is not in the store during peak traffic periods, reinforcing Connected Service behaviors.
Leverage and train walkie‑talkie expectations for flex coverage to support customer need.
Assist in resolving customer concerns or call in the appropriate level of management support when needed.
Qualifications
High School Diploma or equivalent required; 4‑year degree or relevant work experience preferred.
1+ year supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results.
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks.
Ability to train and coach associates on selling behaviors to ensure high performance.
Flexibility to work evenings, weekends, and public holidays.
Qualities
Energetic sales professional who easily adapts to changes and consistently delivers exceptional results with little to no guidance.
Out‑of‑the‑box thinker who generates a variety of approaches to problem solving, including novel ideas.
Confident and professional communicator.
Skillful at building morale and spirit within a team, sharing wins, and encouraging open dialogue.
Benefits
Relevant to all eligible full‑time employees including medical, dental, and vision.
Amazing employee discount and other perks.
Opportunities for career advancement across corporate offices, retail stores, photo studios, and distribution centers.
EEO Statement Saks OFF 5TH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Equal Opportunity Employer Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr