Uniforce Staffing Solutions
Technical Support Uniforce Staffing Solutions•Teaneck, NJ, New Jersey
Our client An international manufacturer of video security technologies seeks a Technical Support Representative on a long term, indefinite basis (definite potential for temp-to-hire). This is a hybrid (in office/remote position). Join a stable, fast growth company and work with cutting edge technologies.
In this role, you will be the first point of contact for customer inquiries, providing essential product support via email and phone.
Your responsibilities include addressing installation, operational functions, and troubleshooting while promptly documenting and resolving customer requests.
Responsibilities for Technical Support Specialist:
Answer incoming customer phone calls regarding product issues
Document customer information and recurring technical issues to support product quality programs and development.
Identify and resolve incidents related to camera product configuration, initial deployment and product licensing using knowledgebase articles and product documentation for products and services provided
Take appropriate steps to resolve support cases per department guidelines using Zendesk Ticketing system
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Escalation of complex cases to Technical Support Agents
Skills and Work Experience:
Minimum of 2 years of experience working in technical support with products
Minimum of 2 years of experience in a customer-facing remote support role at a high‑capacity helpdesk/call center environment
Experience documenting resolutions in Zendesk or a similar ticketing systems
Excellent attention to detail and multi‑tasking ability
Strong communication/interpersonal skills, both written and verbal
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
Excellent time management skills—ability to organize and manage multiple priorities and meet deadlines
Technical Experience:
1–2 years experience in physical or remote support of IT equipment
Basic understanding of IP cameras is a plus
A Current Certification in either CompTIA A+, CCENT, Google IT Support Professional (Preferred)
Hours: 9:00 a.m. – 5:00 p.m., Mon – Fri Hybrid Position – 3 days in office / 2 days remote (work‑from‑home)
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Our client An international manufacturer of video security technologies seeks a Technical Support Representative on a long term, indefinite basis (definite potential for temp-to-hire). This is a hybrid (in office/remote position). Join a stable, fast growth company and work with cutting edge technologies.
In this role, you will be the first point of contact for customer inquiries, providing essential product support via email and phone.
Your responsibilities include addressing installation, operational functions, and troubleshooting while promptly documenting and resolving customer requests.
Responsibilities for Technical Support Specialist:
Answer incoming customer phone calls regarding product issues
Document customer information and recurring technical issues to support product quality programs and development.
Identify and resolve incidents related to camera product configuration, initial deployment and product licensing using knowledgebase articles and product documentation for products and services provided
Take appropriate steps to resolve support cases per department guidelines using Zendesk Ticketing system
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Escalation of complex cases to Technical Support Agents
Skills and Work Experience:
Minimum of 2 years of experience working in technical support with products
Minimum of 2 years of experience in a customer-facing remote support role at a high‑capacity helpdesk/call center environment
Experience documenting resolutions in Zendesk or a similar ticketing systems
Excellent attention to detail and multi‑tasking ability
Strong communication/interpersonal skills, both written and verbal
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
Excellent time management skills—ability to organize and manage multiple priorities and meet deadlines
Technical Experience:
1–2 years experience in physical or remote support of IT equipment
Basic understanding of IP cameras is a plus
A Current Certification in either CompTIA A+, CCENT, Google IT Support Professional (Preferred)
Hours: 9:00 a.m. – 5:00 p.m., Mon – Fri Hybrid Position – 3 days in office / 2 days remote (work‑from‑home)
#J-18808-Ljbffr