Hub Technology Group
This range is provided by Hub Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.00/hr - $31.00/hr
Direct message the job poster from Hub Technology Group
Full Time Role - Local W2 Candidates Only
$30/hr plus full beni package and bonus
This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.
Key Responsibilities
Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
Install, image, configure, and deploy desktops and laptops for new and existing employees
Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
Support Microsoft 365 applications, including Teams and SharePoint
Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues
Required Skills and Knowledge
Proficiency with Microsoft 365, including Teams and SharePoint
Strong knowledge of desktop, laptop, and printer hardware
Working knowledge of Active Directory and Azure Active Directory
Ability to support Microsoft Office applications
Qualifications
AS or BS in Computer Science or related field (or equivalent professional experience)
2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Hub Technology Group by 2x
#J-18808-Ljbffr
Base pay range $30.00/hr - $31.00/hr
Direct message the job poster from Hub Technology Group
Full Time Role - Local W2 Candidates Only
$30/hr plus full beni package and bonus
This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.
Key Responsibilities
Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
Install, image, configure, and deploy desktops and laptops for new and existing employees
Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
Support Microsoft 365 applications, including Teams and SharePoint
Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues
Required Skills and Knowledge
Proficiency with Microsoft 365, including Teams and SharePoint
Strong knowledge of desktop, laptop, and printer hardware
Working knowledge of Active Directory and Azure Active Directory
Ability to support Microsoft Office applications
Qualifications
AS or BS in Computer Science or related field (or equivalent professional experience)
2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Hub Technology Group by 2x
#J-18808-Ljbffr