Liebherr USA
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Desktop Support Specialist
role at
Liebherr USA .
The Desktop Support Specialist is the central point of contact for all IT-related incidents and service requests. The role is to provide first line support for internal and external Liebherr customers, logging incidents and service requests, resolving support requests, ensuring that service levels and targets are achieved, meeting customer satisfaction, and maintaining continuous service delivery. Desktop Support staff work in a dynamic, fast-paced environment that provides services over the phone, through e‑mail, in person (for walk‑in customers) and via self‑service.
For consideration, all candidates must apply through our online career portal. We will not open resumes sent via e‑mail.
Responsibilities
Perform onsite desk‑side support as first call to troubleshoot and resolve all desktop/laptop issues for end users.
Schedule, deliver and install hardware, software and related equipment in a Windows‑based environment and provide system support and network connectivity.
Maintain and account for inventory of IT components and record, track and elevate calls through the established tracking system.
Provide a high standard of desktop service and maintain quality workmanship standards by utilizing efficient process procedures and operations.
Perform other related duties as required to accomplish the objectives of the position.
Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals.
Ensure quality service and customer satisfaction for critical first‑time resolution of calls.
Understand how to assemble and disassemble personal computer components, including cabling.
Desktop Support Specialist Levels Desktop Support Specialist I:
Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0–1 year of general work experience.
Desktop Support Specialist II:
Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1–3 years of related experience.
Desktop Support Specialist III:
Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3–5 years of related experience.
Education and Experience
High school diploma or GED with 0–1 year of relevant position‑related experience; or 1–2 years of related experience; or a combination of education and experience. A Microsoft certification is preferred.
Our Offer We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, a 401(k) plan with company match, paid vacation and personal days, and a competitive salary.
Contact Jose Matrille – zay.matrille@liebherr.com
Location Liebherr Aerospace Saline, Inc. 1465 Woodland Drive 48176 Saline, MI United States
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
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Desktop Support Specialist
role at
Liebherr USA .
The Desktop Support Specialist is the central point of contact for all IT-related incidents and service requests. The role is to provide first line support for internal and external Liebherr customers, logging incidents and service requests, resolving support requests, ensuring that service levels and targets are achieved, meeting customer satisfaction, and maintaining continuous service delivery. Desktop Support staff work in a dynamic, fast-paced environment that provides services over the phone, through e‑mail, in person (for walk‑in customers) and via self‑service.
For consideration, all candidates must apply through our online career portal. We will not open resumes sent via e‑mail.
Responsibilities
Perform onsite desk‑side support as first call to troubleshoot and resolve all desktop/laptop issues for end users.
Schedule, deliver and install hardware, software and related equipment in a Windows‑based environment and provide system support and network connectivity.
Maintain and account for inventory of IT components and record, track and elevate calls through the established tracking system.
Provide a high standard of desktop service and maintain quality workmanship standards by utilizing efficient process procedures and operations.
Perform other related duties as required to accomplish the objectives of the position.
Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals.
Ensure quality service and customer satisfaction for critical first‑time resolution of calls.
Understand how to assemble and disassemble personal computer components, including cabling.
Desktop Support Specialist Levels Desktop Support Specialist I:
Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0–1 year of general work experience.
Desktop Support Specialist II:
Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1–3 years of related experience.
Desktop Support Specialist III:
Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3–5 years of related experience.
Education and Experience
High school diploma or GED with 0–1 year of relevant position‑related experience; or 1–2 years of related experience; or a combination of education and experience. A Microsoft certification is preferred.
Our Offer We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, a 401(k) plan with company match, paid vacation and personal days, and a competitive salary.
Contact Jose Matrille – zay.matrille@liebherr.com
Location Liebherr Aerospace Saline, Inc. 1465 Woodland Drive 48176 Saline, MI United States
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
#J-18808-Ljbffr