Comprehensive Community Action Program
Medical Call Center Representative
Comprehensive Community Action Program, Warwick, Rhode Island, us, 02888
Medical Call Center Representative
role at
Comprehensive Community Action Program
Comprehensive Community Action Program (CCAP) is dedicated to empowering all people and communities challenged by poverty and social and cultural barriers through advocacy, education, and access to high‑quality health and human services.
Job Summary Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility, confirm upcoming appointments, and perform related administrative tasks.
Work Schedule Full‑time, 37.5 hours per week.
Monday – Friday: 8:30 am – 5:00 pm. Evenings may be required.
Requirements
High school diploma or GED.
Medical office experience.
Ability to interpret technical medical terminology.
Computer knowledge.
Clear presentation of information to patients and employees; dependable and initiative‑driven.
Excellent customer service skills.
Professional telephone manner.
Excellent oral, written, and typed communication skills.
Bilingual/Bicultural Spanish a plus.
Key Responsibilities
Register and update patient information.
Verify eligibility.
Pull and file patient charts when necessary.
Answer incoming calls promptly and professionally.
Schedule, reschedule, and cancel patient appointments.
Provide clear information on office hours, providers, and services.
Route calls to appropriate departments or clinical staff.
Verify patient identity and collect basic demographic information.
Document patient concerns and symptoms accurately for clinical review.
Maintain HIPAA compliance and patient confidentiality at all times.
Demonstrate empathy and professionalism with patients.
Manage high call volumes while maintaining accuracy.
De‑escalate concerns and resolve issues when possible.
Other duties as needed.
Benefits Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for eligible employees. Some benefits are also available for part‑time employees.
Salary $18.00 – $19.00 per hour
CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law.
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role at
Comprehensive Community Action Program
Comprehensive Community Action Program (CCAP) is dedicated to empowering all people and communities challenged by poverty and social and cultural barriers through advocacy, education, and access to high‑quality health and human services.
Job Summary Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility, confirm upcoming appointments, and perform related administrative tasks.
Work Schedule Full‑time, 37.5 hours per week.
Monday – Friday: 8:30 am – 5:00 pm. Evenings may be required.
Requirements
High school diploma or GED.
Medical office experience.
Ability to interpret technical medical terminology.
Computer knowledge.
Clear presentation of information to patients and employees; dependable and initiative‑driven.
Excellent customer service skills.
Professional telephone manner.
Excellent oral, written, and typed communication skills.
Bilingual/Bicultural Spanish a plus.
Key Responsibilities
Register and update patient information.
Verify eligibility.
Pull and file patient charts when necessary.
Answer incoming calls promptly and professionally.
Schedule, reschedule, and cancel patient appointments.
Provide clear information on office hours, providers, and services.
Route calls to appropriate departments or clinical staff.
Verify patient identity and collect basic demographic information.
Document patient concerns and symptoms accurately for clinical review.
Maintain HIPAA compliance and patient confidentiality at all times.
Demonstrate empathy and professionalism with patients.
Manage high call volumes while maintaining accuracy.
De‑escalate concerns and resolve issues when possible.
Other duties as needed.
Benefits Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for eligible employees. Some benefits are also available for part‑time employees.
Salary $18.00 – $19.00 per hour
CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law.
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