Front Desk Patient Financial Services Developmental Pediatrics

Front Desk Patient Financial Services Developmental Pediatrics

Health care is changing, and it’s our goal to create a new model to answer America’s health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you. As a

Patient Financial Services Representative

for Developmental Pediatrics, you will bring your compassion and teamwork to healthcare. You will have regular opportunities to learn new things and utilize your exceptional customer service skills to make a difference in the lives of our patients. Your passion will shine while you assist patients and coworkers with daily responsibilities such as checking in and out patients, collecting copays, scheduling appointments and returning messages. Location: 1432 S Dobson Rd Suite 206 Mesa, AZ Possible float to Peds Neuro (same building) Schedule: Monday-Thursday 7:30am-5:00pm and Fridays 7:30am-3:00pm Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. The role also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. It accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines. Core Functions

Performs registration/check‑in processes including data entry and obtaining necessary signatures. Verifies insurance eligibility benefits and assists in obtaining or validating pre‑certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement, explaining available resources for alternative payment arrangements. Enters payments/charges for services rendered and performs daily payment/charge reconciliation. Balances cash drawer and prepares daily bank deposit. Schedules office visits and procedures, maximizing reimbursement by scheduling patients in accordance with payor plan provisions. Communicates proactively to address patient concerns through telephone, email and in‑person conversations. Assists in responding to patient medical record requests according to company policies and procedures, and state and federal laws. Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and history, assisting in treatment, ordering supplies, etc. Works independently under regular supervision in a fast‑paced, multi‑task environment with high volume and immediacy needs. Minimum Qualifications

High school diploma/GED or equivalent. Requires knowledge of patient financial services, financial and insurance industry experience processes normally acquired over one or more years of work experience. Ability to manage multiple tasks simultaneously with minimal supervision. Strong interpersonal, oral and written communication skills. Proficient in common office software, word processing, spreadsheet, and database software. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Preferred Qualifications

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. EEO Statement

EEO/Disabled/Veterans. Our organization supports a drug‑free work environment.

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