Farouk Systems
The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.
Duties & Responsibilities
Ensure that customers understand product information and can receive additional information as needed.
Communicate effectively with individuals/teams in the department to ensure high‑quality and timely expedition of customer requests.
Maintain call center database by entering information.
Ensure all calls are answered in a timely manner.
Track incoming/outgoing packages for customers.
Resolve customer complaints, concerns and requests.
Follow up with customers to collect fees for tool replacement.
Complete tasks on time by meeting or beating deadlines.
Perform other duties as assigned.
Education & Experience
High School Diploma or equivalent required.
2+ years of Call Center experience required.
SAP experience is a plus.
Sales experience is a plus.
Bilingual (English/Spanish) is required.
Skills & Abilities
Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
Ability to type 50 WPM.
Effective listening skills.
Ability to multi‑task.
Ability to handle escalated calls.
Excellent interpersonal, written, and oral communication skills.
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Duties & Responsibilities
Ensure that customers understand product information and can receive additional information as needed.
Communicate effectively with individuals/teams in the department to ensure high‑quality and timely expedition of customer requests.
Maintain call center database by entering information.
Ensure all calls are answered in a timely manner.
Track incoming/outgoing packages for customers.
Resolve customer complaints, concerns and requests.
Follow up with customers to collect fees for tool replacement.
Complete tasks on time by meeting or beating deadlines.
Perform other duties as assigned.
Education & Experience
High School Diploma or equivalent required.
2+ years of Call Center experience required.
SAP experience is a plus.
Sales experience is a plus.
Bilingual (English/Spanish) is required.
Skills & Abilities
Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
Ability to type 50 WPM.
Effective listening skills.
Ability to multi‑task.
Ability to handle escalated calls.
Excellent interpersonal, written, and oral communication skills.
#J-18808-Ljbffr