Collins Consulting
HR Specialist I (Polish/Italian or German/Italian)
Collins Consulting, North Chicago, Illinois, us, 60086
This is a hybrid position, mandatory 3 days on site, which are Tues, Wed, and Thurs. Work schedule: 7 am to 3:30 pm.
Job Description HRConnect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team.
This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities
Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Works closely with local Business Human resources partners to resolve cases and continually process improve
Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
participates in continuous improvement workshops and projects as requested
Participates in ad hoc projects as required
Qualifications
Fluent in Italian that can be used in a business environment
Fluent in Polish that can be used in a business environment
High School Diploma or GED Equivalent.
1+ years’ experience within Human Resources.
1+ years’ experience in customer service.
Preferred qualifications
Strong customer service and interpersonal skills
Familiar with HR service and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications
Able to follow standard procedures and processesAble to escalate issues timely to the right group
Ability to handle confidential and sensitive information
Top 3 – 5 Skills needed for the role
Italian language speaking in a professional business environment
Polish language speaking in a professional business environment
HR experience, preferably in a call center type environment
Customer Service experience
The benefits that you are eligible for with Collins Consulting, Inc
401(k)
Medical, Dental and Vision Insurance
Term Life Insurance
Accidental Death and Dismemberment
Long Term Disability
#J-18808-Ljbffr
Job Description HRConnect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team.
This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities
Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Works closely with local Business Human resources partners to resolve cases and continually process improve
Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
participates in continuous improvement workshops and projects as requested
Participates in ad hoc projects as required
Qualifications
Fluent in Italian that can be used in a business environment
Fluent in Polish that can be used in a business environment
High School Diploma or GED Equivalent.
1+ years’ experience within Human Resources.
1+ years’ experience in customer service.
Preferred qualifications
Strong customer service and interpersonal skills
Familiar with HR service and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications
Able to follow standard procedures and processesAble to escalate issues timely to the right group
Ability to handle confidential and sensitive information
Top 3 – 5 Skills needed for the role
Italian language speaking in a professional business environment
Polish language speaking in a professional business environment
HR experience, preferably in a call center type environment
Customer Service experience
The benefits that you are eligible for with Collins Consulting, Inc
401(k)
Medical, Dental and Vision Insurance
Term Life Insurance
Accidental Death and Dismemberment
Long Term Disability
#J-18808-Ljbffr