Mountain America Credit Union
Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/Eng
Mountain America Credit Union, Boise, Idaho, United States, 83708
Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/English) Required
Join to apply for the
Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/English) Required
role at
Mountain America Credit Union .
Job Summary At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Location Boise Ustick Road Branch 10440 West Ustick Road Boise, Idaho 83704
Schedule Full Time; Monday – Friday 8:40am – 6:15pm Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*
Benefits
Competitive pay starting at $18.50 per hour; potential increase with experience plus incentives
Additional $1.00 per hour for fluency in both Spanish and English
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Member Focus
Provides exceptional member service by assessing member needs and advising them to improve their financial situation, including opening new accounts, servicing existing accounts, and explaining products and services that best suit members’ needs.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
Consistent focus on increasing member satisfaction, building the membership base and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
Loan Servicing
Originates loans by accepting, reviewing, and approving loan applications.
Interviews loan applicants, reviews credit reports and cross-sells loans.
Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations relating to the position.
Cooperates with Loan Underwriters and Title Specialist.
Other Responsibilities
Acts as a liaison to Business Services.
Reaches out to the community through outbound phone calls and by attending SEG events.
Performs Teller duties as needed.
Represents the credit union in a professional manner, both in dress and in actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Complies with all regulations as required by law.
May require travel to other branches.
Performs other duties as assigned.
Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least 1+ year of retail banking or related sales and customer service experience.
Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests.
Ability to prepare loan documents and cross-sell financial services to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
Requires valid driver’s license for travel.
Training to Be Completed
Mountain America Accounts and Lending
Required regulatory and compliance trainings.
Notary Public
NMLS Certification
Must qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration.
Computer/Office Equipment Skills
Basic computer operating skills.
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel).
Type a minimum of 35 words per minute preferred.
Symitar experience preferred.
Managerial Responsibility No supervisory/managerial responsibilities.
Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations.
Ability to prepare loan documents and cross-sell financial services to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Physical Abilities / Working Conditions Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance Vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental
There are no unusually environmental factors.
Noise Environment
Moderate noise (business office with computers and printers).
EEO Statement Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/English) Required
role at
Mountain America Credit Union .
Job Summary At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Location Boise Ustick Road Branch 10440 West Ustick Road Boise, Idaho 83704
Schedule Full Time; Monday – Friday 8:40am – 6:15pm Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*
Benefits
Competitive pay starting at $18.50 per hour; potential increase with experience plus incentives
Additional $1.00 per hour for fluency in both Spanish and English
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Member Focus
Provides exceptional member service by assessing member needs and advising them to improve their financial situation, including opening new accounts, servicing existing accounts, and explaining products and services that best suit members’ needs.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
Consistent focus on increasing member satisfaction, building the membership base and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
Loan Servicing
Originates loans by accepting, reviewing, and approving loan applications.
Interviews loan applicants, reviews credit reports and cross-sells loans.
Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations relating to the position.
Cooperates with Loan Underwriters and Title Specialist.
Other Responsibilities
Acts as a liaison to Business Services.
Reaches out to the community through outbound phone calls and by attending SEG events.
Performs Teller duties as needed.
Represents the credit union in a professional manner, both in dress and in actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Complies with all regulations as required by law.
May require travel to other branches.
Performs other duties as assigned.
Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least 1+ year of retail banking or related sales and customer service experience.
Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests.
Ability to prepare loan documents and cross-sell financial services to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
Requires valid driver’s license for travel.
Training to Be Completed
Mountain America Accounts and Lending
Required regulatory and compliance trainings.
Notary Public
NMLS Certification
Must qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration.
Computer/Office Equipment Skills
Basic computer operating skills.
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel).
Type a minimum of 35 words per minute preferred.
Symitar experience preferred.
Managerial Responsibility No supervisory/managerial responsibilities.
Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations.
Ability to prepare loan documents and cross-sell financial services to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Physical Abilities / Working Conditions Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance Vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental
There are no unusually environmental factors.
Noise Environment
Moderate noise (business office with computers and printers).
EEO Statement Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
#J-18808-Ljbffr