Mini Mall Storage Properties
Storage Specialist
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Mini Mall Storage Properties
Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.
Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. We uphold a high level of brand consistency, foster a workplace culture of innovation, inclusion, and collaboration, and are guided by our values of integrity, grit, customer focus, community, and safety and security.
Responsibilities
Follow internal sales processes with potential customers to convert leads into sales/up‑sales through phone, online, and walk‑in channels.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
Facilitate the customer experience by completing rental agreements, protection plans, and applying appropriate discounts.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
Other job duties as assigned.
Qualifications
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Successful completion of a criminal background check and verification of a Motor Vehicle Record.
Benefits
Competitive compensation package comprising a group benefits plan, 401(k) matching program, and discretionary bonus program.
Support from teammates and senior leadership to grow personally and professionally and bring your whole self to work.
Safety‑first work environment.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.
Should you require accommodation to participate fully in the recruitment process, please email
careers@minimallstorage.com
#J-18808-Ljbffr
at
Mini Mall Storage Properties
Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.
Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. We uphold a high level of brand consistency, foster a workplace culture of innovation, inclusion, and collaboration, and are guided by our values of integrity, grit, customer focus, community, and safety and security.
Responsibilities
Follow internal sales processes with potential customers to convert leads into sales/up‑sales through phone, online, and walk‑in channels.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
Facilitate the customer experience by completing rental agreements, protection plans, and applying appropriate discounts.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
Other job duties as assigned.
Qualifications
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Successful completion of a criminal background check and verification of a Motor Vehicle Record.
Benefits
Competitive compensation package comprising a group benefits plan, 401(k) matching program, and discretionary bonus program.
Support from teammates and senior leadership to grow personally and professionally and bring your whole self to work.
Safety‑first work environment.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.
Should you require accommodation to participate fully in the recruitment process, please email
careers@minimallstorage.com
#J-18808-Ljbffr