TEKsystems
Description
Day to day: This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems. Work onsite.
Skills
Enterprise desktop support
Financial/banking experience
ServiceNow
Virtual desktop
Top Skills Details
Enterprise desktop support
Financial/banking experience
ServiceNow
Virtual desktop
Additional Skills & Qualifications
3-5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS.
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two‑factor authentication
Must be able to work independently in a fast‑pace high‑profile environment
Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of New York City, NY.
Pay and Benefits The pay range for this position is $27.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in New York City, NY.
Application Deadline This position is anticipated to close on Jan 15, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Skills
Enterprise desktop support
Financial/banking experience
ServiceNow
Virtual desktop
Top Skills Details
Enterprise desktop support
Financial/banking experience
ServiceNow
Virtual desktop
Additional Skills & Qualifications
3-5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS.
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two‑factor authentication
Must be able to work independently in a fast‑pace high‑profile environment
Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of New York City, NY.
Pay and Benefits The pay range for this position is $27.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in New York City, NY.
Application Deadline This position is anticipated to close on Jan 15, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr