VDart Inc
Position : Zoom Contact Center Architect
Location : Phoenix, AZ (Onsite)
Key Responsibilities
Design, deploy, configure, and support Zoom Contact Center solutions, including:
Cisco UCCX (scripts, applications, call flows)
Cisco UCCE / PCCE (routing scripts, CVP, ICM)
Finesse, CVP, VXML gateways
Administer and configure Zoom Contact Center, including:
Call flows, queues, skills-based routing
Agent and supervisor configurations
Omnichannel features (voice, chat, SMS, if applicable)
Lead or support contact center migrations from Cisco UCCX/UCCE or legacy platforms like Avaya to Zoom Contact Center
Design hybrid/coexistence architectures during phased migrations
Integrate contact center platforms with CUCM, Zoom Phone, CRM, and workforce tools
Manage SIP trunks, PSTN connectivity, and call routing
Perform advanced troubleshooting across voice, signaling, and application layers
Execute testing, validation, and cutover activities
Create and maintain technical documentation, runbooks, and support procedures
Required Skills & Experience
5 10 years of experience in Contact Center engineering
Strong hands-on expertise in Cisco Contact Center platforms, including:
UCCX (application scripting, triggers, CAD/Finesse)
UCCE / PCCE (ICM routing scripts, CVP, Call Studio)
Solid experience with Zoom Contact Center (ZCC)
Deep understanding of contact center call flows, routing logic, and reporting
Strong knowledge of SIP, VoIP, PSTN, and enterprise telephony concepts
Experience integrating contact centers with CRM systems (Salesforce, ServiceNow, etc.)
Knowledge of networking fundamentals (QoS, firewalls, SBCs)
Preferred / Nice-to-Have Skills
Experience with large-scale or global contact center deployments
Knowledge of Cisco CUCM, CUBE, and Expressway
Experience migrating IVRs, scripts, queues, and agent workflows
Familiarity with WFO/WFM and call recording solutions
Exposure to analytics and reporting platforms (CUIC, Zoom analytics)
Scripting or automation experience (Java, JavaScript, APIs)
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Location : Phoenix, AZ (Onsite)
Key Responsibilities
Design, deploy, configure, and support Zoom Contact Center solutions, including:
Cisco UCCX (scripts, applications, call flows)
Cisco UCCE / PCCE (routing scripts, CVP, ICM)
Finesse, CVP, VXML gateways
Administer and configure Zoom Contact Center, including:
Call flows, queues, skills-based routing
Agent and supervisor configurations
Omnichannel features (voice, chat, SMS, if applicable)
Lead or support contact center migrations from Cisco UCCX/UCCE or legacy platforms like Avaya to Zoom Contact Center
Design hybrid/coexistence architectures during phased migrations
Integrate contact center platforms with CUCM, Zoom Phone, CRM, and workforce tools
Manage SIP trunks, PSTN connectivity, and call routing
Perform advanced troubleshooting across voice, signaling, and application layers
Execute testing, validation, and cutover activities
Create and maintain technical documentation, runbooks, and support procedures
Required Skills & Experience
5 10 years of experience in Contact Center engineering
Strong hands-on expertise in Cisco Contact Center platforms, including:
UCCX (application scripting, triggers, CAD/Finesse)
UCCE / PCCE (ICM routing scripts, CVP, Call Studio)
Solid experience with Zoom Contact Center (ZCC)
Deep understanding of contact center call flows, routing logic, and reporting
Strong knowledge of SIP, VoIP, PSTN, and enterprise telephony concepts
Experience integrating contact centers with CRM systems (Salesforce, ServiceNow, etc.)
Knowledge of networking fundamentals (QoS, firewalls, SBCs)
Preferred / Nice-to-Have Skills
Experience with large-scale or global contact center deployments
Knowledge of Cisco CUCM, CUBE, and Expressway
Experience migrating IVRs, scripts, queues, and agent workflows
Familiarity with WFO/WFM and call recording solutions
Exposure to analytics and reporting platforms (CUIC, Zoom analytics)
Scripting or automation experience (Java, JavaScript, APIs)
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