HME
Technical Support Representative I (Remote), Temp to Hire
HME, Florida, New York, United States
Technical Support Representative I (Remote) – Temp to Hire
Apply for the Technical Support Representative I (Remote), Temp to Hire role at HME.
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. With subsidiaries in California, Missouri, Canada, UK, India, and China, companies worldwide depend on HME for clear, reliable communication solutions. We foster a team environment that values collaboration, learning, and growth.
HME is currently looking for a Technical Support Representative, Temp to Hire, 100% remote. The call center is open Monday‑through‑Friday from 5 AM to 7 PM and Saturday‑through‑Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40‑hour work week and reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided.
What You Will Do
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform on‑site service to customers with problems beyond telephone troubleshooting
Prepare and maintain daily logs and records
Identify and make recommendations for product improvement
Receive training
What You Will Need To Succeed
Prior customer service and/or troubleshooting experience in a call center or office environment (minimum 12 months)
Excellent verbal and written communication skills
Proven excellent attendance history in previous employment
Computer literacy in various applications including e‑mail, MS Office Suite, and customer databases
Must have flexibility with shifts, including weekend coverage
Pay Rate: $17.10–$19.00 /hr, depending on experience and other factors. Benefits include tuition reimbursement, 3 weeks paid vacation in the first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401(k) contributions.
The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. The employee must regularly lift and move up to 10 pounds.
Seniority Level Entry level
Employment type Full‑time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
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HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. With subsidiaries in California, Missouri, Canada, UK, India, and China, companies worldwide depend on HME for clear, reliable communication solutions. We foster a team environment that values collaboration, learning, and growth.
HME is currently looking for a Technical Support Representative, Temp to Hire, 100% remote. The call center is open Monday‑through‑Friday from 5 AM to 7 PM and Saturday‑through‑Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40‑hour work week and reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided.
What You Will Do
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform on‑site service to customers with problems beyond telephone troubleshooting
Prepare and maintain daily logs and records
Identify and make recommendations for product improvement
Receive training
What You Will Need To Succeed
Prior customer service and/or troubleshooting experience in a call center or office environment (minimum 12 months)
Excellent verbal and written communication skills
Proven excellent attendance history in previous employment
Computer literacy in various applications including e‑mail, MS Office Suite, and customer databases
Must have flexibility with shifts, including weekend coverage
Pay Rate: $17.10–$19.00 /hr, depending on experience and other factors. Benefits include tuition reimbursement, 3 weeks paid vacation in the first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401(k) contributions.
The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. The employee must regularly lift and move up to 10 pounds.
Seniority Level Entry level
Employment type Full‑time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr