Comrise
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This range is provided by Comrise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range USD 45.00/hr - USD 48.00/hr
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
Experience Summary
1-3 years Genesys Cloud experience
Experience updating and maintaining data tables
Experience managing operating schedules and schedule groups
Summary The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team. The role works with the Director – Contact Center Optimization to collaborate with cross‑functional teams to define and document configuration management requirements, ensuring accurate and up‑to‑date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database
Oversee the tracking, identification, and control of configuration items throughout their lifecycle
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance
Conduct monthly scans of all environments
Maintain version control of operational configurations for hardware and software
Participate in the selection and deployment of configuration management tools and systems
Work closely with stakeholders to resolve configuration‑related issues and discrepancies
Stay current with industry trends and best practices in configuration management
Apply technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology
Translate and document requirements into detailed program designs to present to leadership
Manage small projects, track project progress, identify risks, communicate status, and assess potential impacts to the business
Sphere of influence – Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them
Completes work independently with limited supervision
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues
Adheres to Code of Conduct
Performs other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Excellent communication (oral and written) skills, particularly in writing practical and data‑driven proposals
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics
Ability to think tactically, persuade stakeholders, and execute methodically
Knowledge of relational database structure and ability to monitor processing to identify issues (preferred)
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing)
Experience with Microsoft Excel, Teradata and SQL Server preferred
Creative, entrepreneurial approach to configuration/technology possibilities
Knowledge of hardware and operating systems
Proven ability to identify issues and recommend solutions to others
Experience with all phases of complex projects, including ideation, development, and implementation
Experience with creating and presenting reports to all levels of corporate structure
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred
COMPETENCIES FOR THE ROLE
Strong communication skills – verbal and written communication, presentation, and facilitating meetings with management
Problem Solving / Decision Making – identifying issues, developing alternatives, and executing solutions
Customer Focus – creating customer‑focused practices and ensuring satisfaction
Planning and Organizing – managing projects and assignments efficiently
Quality Orientation – ensuring accuracy and attention to detail in all tasks
Continuous Learning – identifying new areas for learning and knowledge development
Building Partnerships – fostering strategic relationships across areas and departments
Innovation – developing innovative solutions to improve processes
Tactical Execution – overseeing complex programs and processes
Project Management – assessing work activities and allocating resources appropriately
Organization – prioritizing needs and managing resources effectively
EDUCATION
Bachelor’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required
EXPERIENCE
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred
Seniority level Mid-Senior level
Employment type Contract
Job function Analyst and Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Comrise by 2x
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
This range is provided by Comrise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range USD 45.00/hr - USD 48.00/hr
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
Experience Summary
1-3 years Genesys Cloud experience
Experience updating and maintaining data tables
Experience managing operating schedules and schedule groups
Summary The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team. The role works with the Director – Contact Center Optimization to collaborate with cross‑functional teams to define and document configuration management requirements, ensuring accurate and up‑to‑date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database
Oversee the tracking, identification, and control of configuration items throughout their lifecycle
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance
Conduct monthly scans of all environments
Maintain version control of operational configurations for hardware and software
Participate in the selection and deployment of configuration management tools and systems
Work closely with stakeholders to resolve configuration‑related issues and discrepancies
Stay current with industry trends and best practices in configuration management
Apply technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology
Translate and document requirements into detailed program designs to present to leadership
Manage small projects, track project progress, identify risks, communicate status, and assess potential impacts to the business
Sphere of influence – Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them
Completes work independently with limited supervision
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues
Adheres to Code of Conduct
Performs other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Excellent communication (oral and written) skills, particularly in writing practical and data‑driven proposals
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics
Ability to think tactically, persuade stakeholders, and execute methodically
Knowledge of relational database structure and ability to monitor processing to identify issues (preferred)
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing)
Experience with Microsoft Excel, Teradata and SQL Server preferred
Creative, entrepreneurial approach to configuration/technology possibilities
Knowledge of hardware and operating systems
Proven ability to identify issues and recommend solutions to others
Experience with all phases of complex projects, including ideation, development, and implementation
Experience with creating and presenting reports to all levels of corporate structure
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred
COMPETENCIES FOR THE ROLE
Strong communication skills – verbal and written communication, presentation, and facilitating meetings with management
Problem Solving / Decision Making – identifying issues, developing alternatives, and executing solutions
Customer Focus – creating customer‑focused practices and ensuring satisfaction
Planning and Organizing – managing projects and assignments efficiently
Quality Orientation – ensuring accuracy and attention to detail in all tasks
Continuous Learning – identifying new areas for learning and knowledge development
Building Partnerships – fostering strategic relationships across areas and departments
Innovation – developing innovative solutions to improve processes
Tactical Execution – overseeing complex programs and processes
Project Management – assessing work activities and allocating resources appropriately
Organization – prioritizing needs and managing resources effectively
EDUCATION
Bachelor’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required
EXPERIENCE
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred
Seniority level Mid-Senior level
Employment type Contract
Job function Analyst and Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Comrise by 2x
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr