Vertiv
HVAC Cooling Customer Engineer - Westerville, OH
Vertiv, Westerville, Ohio, United States, 43082
Overview
HVAC Cooling Customer Engineer – Westerville, OH at Vertiv
A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co‑workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.
Responsibilities
Rely on direction to accomplish goals
Perform a number of work‑related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per job requirements
Technical
Render on‑site and phone assistance to customers
Communicate with National Technical Support on equipment issues
Perform work‑related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on safety bulletins, field change notices and service tips
Safety
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work‑related accidents or injuries within 24 hours to the appropriate personnel
Administration
Provide accurate and timely reporting according to company guidelines
Maintain timecards, expense reports, mileage reports, ticket closure, forms, etc.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first‑time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend customer meetings as required
Performance
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on‑site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co‑workers, support services, electronic communications, etc.
Perform several work‑related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per job requirements
Qualifications
High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
Interpersonal skills
Professional demeanor
Reliable
Team player
Familiarity with electrical/electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of Ohm’s law and HVAC theory
Technical skills
Ability to make basic site evaluation skills (environmental temperature, general operating conditions)
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and returning unit to full operating conditions based upon directed supervision
Ability to summarize and report all work‑related tasks performed
Strong communication skills
Customer service skills
Troubleshooting skills
Safety procedures compliance
Organizational and planning skills
Computer skills
Mechanical aptitude
Physical & Environmental Demands
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell
Frequently required to sit and climb or balance
Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Frequent driving (car, van, truck)
Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Exposure to extreme cold (below 32°F) and extreme heat (above 100°F)
Noise level (medium/high requires shouting to be heard)
Working around moving machinery (fork‑lifts, tractors)
Protective equipment required (earplugs, gloves, eyewear, respirator, mask, etc.)
Work outdoors (no effective protection from weather)
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on‑call responsibility
Valid driver’s license
Must be at least 18 years old
Working Conditions
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on‑call responsibility
Valid driver’s license
Must be at least 18 years old
EEO Statement Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodation does not impose an undue hardship.
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A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co‑workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.
Responsibilities
Rely on direction to accomplish goals
Perform a number of work‑related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per job requirements
Technical
Render on‑site and phone assistance to customers
Communicate with National Technical Support on equipment issues
Perform work‑related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on safety bulletins, field change notices and service tips
Safety
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work‑related accidents or injuries within 24 hours to the appropriate personnel
Administration
Provide accurate and timely reporting according to company guidelines
Maintain timecards, expense reports, mileage reports, ticket closure, forms, etc.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first‑time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend customer meetings as required
Performance
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on‑site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co‑workers, support services, electronic communications, etc.
Perform several work‑related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per job requirements
Qualifications
High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
Interpersonal skills
Professional demeanor
Reliable
Team player
Familiarity with electrical/electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of Ohm’s law and HVAC theory
Technical skills
Ability to make basic site evaluation skills (environmental temperature, general operating conditions)
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and returning unit to full operating conditions based upon directed supervision
Ability to summarize and report all work‑related tasks performed
Strong communication skills
Customer service skills
Troubleshooting skills
Safety procedures compliance
Organizational and planning skills
Computer skills
Mechanical aptitude
Physical & Environmental Demands
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell
Frequently required to sit and climb or balance
Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Frequent driving (car, van, truck)
Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Exposure to extreme cold (below 32°F) and extreme heat (above 100°F)
Noise level (medium/high requires shouting to be heard)
Working around moving machinery (fork‑lifts, tractors)
Protective equipment required (earplugs, gloves, eyewear, respirator, mask, etc.)
Work outdoors (no effective protection from weather)
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on‑call responsibility
Valid driver’s license
Must be at least 18 years old
Working Conditions
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on‑call responsibility
Valid driver’s license
Must be at least 18 years old
EEO Statement Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodation does not impose an undue hardship.
#J-18808-Ljbffr