Loews Hotels & Co
Supervisor, Quality Assurance page is loaded## Supervisor, Quality Assurancelocations:
TN - Nashville - Loews Vanderbilt Hoteltime type:
Full timeposted on:
Posted Todayjob requisition id:
R0081012Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.***Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list!******If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you!*****Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.**What We Offer**:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement* Pet Insurance and Paid Pet Bereavement* Training & Development opportunities, career growth* Tuition Reimbursement* Free onsite parking and discounted bus passes* Complimentary meals* Community volunteer opportunities* Team Member Hotel Rates, other discounts, perks and more**What We’re Looking For:**We are seeking an organized and detail-oriented Supervisor, Quality Assurance to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.**Who You Are:*** A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.* An individual that adopts a proactive mindset and has excellent communication skills.* An individual dedicated to enhancing both the guest and team member experience.* An individual committed to upholding the highest standards of cleanliness and operational efficiency.**What You Will Do:*** Drive guest satisfaction by maintaining product and service quality standards throughout the hotel.* Conduct random property evaluations to confirm compliance with recommendations.* Oversee consistency in Housekeeping services, conducting inspections and audits for quality assurance.* Inform Leadership of deficiencies and recommended remedies on a daily basis.* Ensure all operations Team Members are trained to provide consistent Loews service utilizing standardized training materials in adherence to hotel standards.* Monitor and document the progress of new hires during their training period.* Ensure Spot Check program is being conducted.* Participate in Departmental and Leadership meetings to discuss training and performance.* Assist with special projects, safety incentive programs, and Team Member events.* Schedule, monitor and conduct training of Star Trainers.* Assist with special projects and assignments.* Demonstrates regular and reliable attendance.* Other duties as assigned**Your Experience Includes:*** High school diploma or equivalent work experience, preferred.* Previous experience in a cleaning role, preferred.* Previous experience in a hotel or resort environment, preferred.* Previous experience with Opera Property Management System, preferred.* Excellent communication skills.* Ability to stand for long periods of time required.* Ability to push, pull, and lift items weighing up to 25lbs.* Ability to work weekends, evening, holidays as necessary/requiredHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr
TN - Nashville - Loews Vanderbilt Hoteltime type:
Full timeposted on:
Posted Todayjob requisition id:
R0081012Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.***Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list!******If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you!*****Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.**What We Offer**:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement* Pet Insurance and Paid Pet Bereavement* Training & Development opportunities, career growth* Tuition Reimbursement* Free onsite parking and discounted bus passes* Complimentary meals* Community volunteer opportunities* Team Member Hotel Rates, other discounts, perks and more**What We’re Looking For:**We are seeking an organized and detail-oriented Supervisor, Quality Assurance to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.**Who You Are:*** A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.* An individual that adopts a proactive mindset and has excellent communication skills.* An individual dedicated to enhancing both the guest and team member experience.* An individual committed to upholding the highest standards of cleanliness and operational efficiency.**What You Will Do:*** Drive guest satisfaction by maintaining product and service quality standards throughout the hotel.* Conduct random property evaluations to confirm compliance with recommendations.* Oversee consistency in Housekeeping services, conducting inspections and audits for quality assurance.* Inform Leadership of deficiencies and recommended remedies on a daily basis.* Ensure all operations Team Members are trained to provide consistent Loews service utilizing standardized training materials in adherence to hotel standards.* Monitor and document the progress of new hires during their training period.* Ensure Spot Check program is being conducted.* Participate in Departmental and Leadership meetings to discuss training and performance.* Assist with special projects, safety incentive programs, and Team Member events.* Schedule, monitor and conduct training of Star Trainers.* Assist with special projects and assignments.* Demonstrates regular and reliable attendance.* Other duties as assigned**Your Experience Includes:*** High school diploma or equivalent work experience, preferred.* Previous experience in a cleaning role, preferred.* Previous experience in a hotel or resort environment, preferred.* Previous experience with Opera Property Management System, preferred.* Excellent communication skills.* Ability to stand for long periods of time required.* Ability to push, pull, and lift items weighing up to 25lbs.* Ability to work weekends, evening, holidays as necessary/requiredHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr