Field Service Clerk

Gerkin Windows & Doors, a leading manufacturer of high-performance vinyl and aluminum windows, patio doors, and storm doors, is seeking a dedicated Field Service Clerk to join our office team in South Sioux City, Nebraska. This role is integral to our commitment to providing exceptional customer service and support to our sales department. As a Field Service Clerk, you will be responsible for managing customer interactions via phone and email, addressing warranty issues, and assisting with scheduling services for our products. You will also support our customer service representatives by handling overflow calls and emails. A key aspect of this role is developing a comprehensive understanding of our product line to provide expert assistance to our customers. The ideal candidate will have a background in customer service, strong computer skills, and the ability to multitask while maintaining attention to detail. Excellent oral and written communication skills are essential for success in this position. We offer a competitive compensation package, including affordable health, vision, and dental insurance, life insurance, disability coverage, flexible spending accounts, a 401(k) plan with profit sharing, paid holidays, and paid time off. Please note that a pre-employment drug test and background check are required. Gerkin Windows & Doors is an equal opportunity employer.

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