Hispanic Alliance for Career Enhancement
Customer Service Representative- Work at Home Louisiana
Hispanic Alliance for Career Enhancement, Louisiana, Missouri, United States, 63353
Position Summary
We are seeking a compassionate, customer‑obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well‑being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
Key Responsibilities
Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve
customer inquiries and issues efficiently while documenting all interactions.
Educate
customers about available resources and assist them in navigating their options.
Anticipate
customer needs and
provide proactive solutions
to enhance satisfaction.
Collaborate
with team members and other departments to address service issues and improve outcomes.
Document
all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Performance Metrics
Customer satisfaction
with the service you provide.
Demonstrating CVS/Aetna's "Heart at Work" behaviors
including Putting People First, Joining Forces, and Inspiring Trust.
Your ability to resolve customer issues the first time they call.
Quality and accuracy
of interactions with customers.
Reporting to work and adhering to your assigned schedule.
Leadership & Welcome Team Support
New colleague orientation to learn about our company and your role.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coaching and mentoring support.
Equipment and resources needed to complete assigned work.
Key Competencies and Behavioral Requirements
Demonstrated empathy
and effective communication skills.
Respectful and kind
demeanor in all communications while being an advocate for our customers.
Strong problem‑solving and decision‑making abilities.
Ability to manage multiple resources and tasks in a fast‑paced environment.
Required Qualifications
6+ months of customer service experience
Basic computer skills
Must reside within 50 miles of Kenner, Louisiana
Preferred Qualifications
1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
1+ years of claims, provider, dental, medical or other related healthcare experience.
1+ years of Medicaid experience.
Microsoft office experience preferred.
Education High School diploma, G.E.D. or equivalent experience
You Must Have
High‑speed internet access with adherence to workplace model and potential telework agreements.
Willingness to work specific hours, with flexibility.
This Position Pays $18.50/hour Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $25.65
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits for Great People We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/26/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
Key Responsibilities
Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve
customer inquiries and issues efficiently while documenting all interactions.
Educate
customers about available resources and assist them in navigating their options.
Anticipate
customer needs and
provide proactive solutions
to enhance satisfaction.
Collaborate
with team members and other departments to address service issues and improve outcomes.
Document
all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Performance Metrics
Customer satisfaction
with the service you provide.
Demonstrating CVS/Aetna's "Heart at Work" behaviors
including Putting People First, Joining Forces, and Inspiring Trust.
Your ability to resolve customer issues the first time they call.
Quality and accuracy
of interactions with customers.
Reporting to work and adhering to your assigned schedule.
Leadership & Welcome Team Support
New colleague orientation to learn about our company and your role.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coaching and mentoring support.
Equipment and resources needed to complete assigned work.
Key Competencies and Behavioral Requirements
Demonstrated empathy
and effective communication skills.
Respectful and kind
demeanor in all communications while being an advocate for our customers.
Strong problem‑solving and decision‑making abilities.
Ability to manage multiple resources and tasks in a fast‑paced environment.
Required Qualifications
6+ months of customer service experience
Basic computer skills
Must reside within 50 miles of Kenner, Louisiana
Preferred Qualifications
1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
1+ years of claims, provider, dental, medical or other related healthcare experience.
1+ years of Medicaid experience.
Microsoft office experience preferred.
Education High School diploma, G.E.D. or equivalent experience
You Must Have
High‑speed internet access with adherence to workplace model and potential telework agreements.
Willingness to work specific hours, with flexibility.
This Position Pays $18.50/hour Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $25.65
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits for Great People We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/26/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr