North Memorial Medical Center
Patient Care Facilitator: Intensive Care Center
North Memorial Medical Center, Osseo, Minnesota, United States, 55311
Patient Care Facilitator (PCF)
The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.
Benefits the North Way! As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.
Health & Welfare Benefit Packages
401(k) Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3,000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit‑eligible team members
Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
Requirements Education:
Associate’s Degree in Nursing; Bachelor’s Degree in nursing preferred.
Experience:
3-5 years nursing experience in a hospital setting; ICU required. Previous experience in a leadership role preferred.
Demonstrated ability to maintain composure in high‑stress situations; acts quickly in response to critical situations.
Previous experience and participation in care coordination and quality management activities preferred.
Solid PC skills to include electronic medical record, MS applications, etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
Ability to maintain quality, safety, and infection control standards.
Must be able to read, write and speak effectively in English.
Special Knowledge, Skills and Abilities Required:
Knowledge of nursing theory and practice and primary care principles and practices.
Licensure / Certification:
Current licensure and registration as an RN in the State of MN.
Current BLS certification for all areas of nursing practice required.
Equal Employment Opportunity North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com.
Inspection of AAP North Memorial Health is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written affirmative action program for individuals with disabilities and protected veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. Link to Policy
Contact & Application Work Group: Maple Grove Hours per two week pay period: 60 Shift: Day/Evening 12 hours Call Requirement: None Remote or On‑site: On‑site FLSA Status: Non‑Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility. Salary Range: MG PCF A/B/M ($46.32 - $74.81), based on experience Shift Differential: Compensation may include shift differential pay depending on the position and shift worked. STI Bonus Eligible: False. Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position.
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Benefits the North Way! As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.
Health & Welfare Benefit Packages
401(k) Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3,000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit‑eligible team members
Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
Requirements Education:
Associate’s Degree in Nursing; Bachelor’s Degree in nursing preferred.
Experience:
3-5 years nursing experience in a hospital setting; ICU required. Previous experience in a leadership role preferred.
Demonstrated ability to maintain composure in high‑stress situations; acts quickly in response to critical situations.
Previous experience and participation in care coordination and quality management activities preferred.
Solid PC skills to include electronic medical record, MS applications, etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
Ability to maintain quality, safety, and infection control standards.
Must be able to read, write and speak effectively in English.
Special Knowledge, Skills and Abilities Required:
Knowledge of nursing theory and practice and primary care principles and practices.
Licensure / Certification:
Current licensure and registration as an RN in the State of MN.
Current BLS certification for all areas of nursing practice required.
Equal Employment Opportunity North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com.
Inspection of AAP North Memorial Health is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written affirmative action program for individuals with disabilities and protected veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. Link to Policy
Contact & Application Work Group: Maple Grove Hours per two week pay period: 60 Shift: Day/Evening 12 hours Call Requirement: None Remote or On‑site: On‑site FLSA Status: Non‑Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility. Salary Range: MG PCF A/B/M ($46.32 - $74.81), based on experience Shift Differential: Compensation may include shift differential pay depending on the position and shift worked. STI Bonus Eligible: False. Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position.
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