Minnesota Council of Nonprofits
Youth Services Case Manager
Minnesota Council of Nonprofits, Maplewood, Minnesota, United States
Title: Youth Services Case Manager
Status: Full-time; exempt
Location: Maplewood, MN
Supervisor: Emma's Place Program Manager
Direct Reports: None
Compensation: $44,000 to $49,000
Organization
Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.
Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.
Purpose The Youth Services Case Manager (YSCM) is responsible for providing youth case management to youth in ENS’ Emma’s Place Family Program, as well as planning and implementing positive youth programming onsite. The YSCM will support youth with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach. The typical schedule for this position is Monday – Thursday, 8am – 6pm.
Responsibilities
Provides on-site case management to youth at Emma’s Place and in the community
Tailors case management contacts to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for youth residents alongside parents within 30 days of participant entry, and in six months increments thereafter
Assists clients in accessing community resources, school support, employment, criminal justice contacts, and accompany clients to initial and/or significant appointments and meetings relevant to their goals/services
Maintains up-to-date and organized client files through an electronic records system; including documentation of service plans and goals, case notes and program participation
Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists families in creating and following harm reduction plans, mediating conflict, and resolving crises as appropriate
Assists with covering the front desk as needed
Fosters a positive, engaged youth community through programming and community collaboration
Plans and provides effective school year and summer academic and social programming
Supports incorporating individual and group strategies to develop lesson plans and skill development exercise for school-age children
Develop schedule and logistics of program components delivered by volunteers and community partners
Attend on and offsite out of school time events and functions including family nights and student organized events
Functions as a team member
Collects and records all required statistical information, accurately reporting data in a timely manner
Follows through with own job responsibilities and assignments
Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
Provides information needed by other team members in a timely and effective manner
Offers assistance to team members as needed
Gives and receives feedback to and from team members
Takes direction from supervisor or manager, and implements team decisions as made
Other duties
Participates in staff and team meetings
Promotes community awareness of Emma Norton Services
Builds positive working relationships with businesses in surrounding Maplewood area
Attends community meetings as necessary
Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested
Completes and maintains up-to-date knowledge and expertise in areas related to job duties; including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
Performs other duties as assigned
Requirements
A relevant course of study in a social services field and a minimum of one year of related experience (preferably with children)
Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C
Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
Able to identify and assess a wide range of client needs
Knowledgeable about community resources
Experience and high level of proficiency using Microsoft Office
Ability to interact with people in a manner which shows sensitivity, respect, and professionalism
Ability to communicate effectively orally and in writing
Ability to exercise good judgement and problem solving in a variety of circumstances
Ability to work with a high level of accuracy and attention to detail
Ability to maintain professional boundaries
Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
Duties may require physical ability to climb stairs
Duties require extended use of a keyboard
Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary
Ability to drive insured vehicle for relevant job duties
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Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.
Purpose The Youth Services Case Manager (YSCM) is responsible for providing youth case management to youth in ENS’ Emma’s Place Family Program, as well as planning and implementing positive youth programming onsite. The YSCM will support youth with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach. The typical schedule for this position is Monday – Thursday, 8am – 6pm.
Responsibilities
Provides on-site case management to youth at Emma’s Place and in the community
Tailors case management contacts to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for youth residents alongside parents within 30 days of participant entry, and in six months increments thereafter
Assists clients in accessing community resources, school support, employment, criminal justice contacts, and accompany clients to initial and/or significant appointments and meetings relevant to their goals/services
Maintains up-to-date and organized client files through an electronic records system; including documentation of service plans and goals, case notes and program participation
Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists families in creating and following harm reduction plans, mediating conflict, and resolving crises as appropriate
Assists with covering the front desk as needed
Fosters a positive, engaged youth community through programming and community collaboration
Plans and provides effective school year and summer academic and social programming
Supports incorporating individual and group strategies to develop lesson plans and skill development exercise for school-age children
Develop schedule and logistics of program components delivered by volunteers and community partners
Attend on and offsite out of school time events and functions including family nights and student organized events
Functions as a team member
Collects and records all required statistical information, accurately reporting data in a timely manner
Follows through with own job responsibilities and assignments
Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
Provides information needed by other team members in a timely and effective manner
Offers assistance to team members as needed
Gives and receives feedback to and from team members
Takes direction from supervisor or manager, and implements team decisions as made
Other duties
Participates in staff and team meetings
Promotes community awareness of Emma Norton Services
Builds positive working relationships with businesses in surrounding Maplewood area
Attends community meetings as necessary
Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested
Completes and maintains up-to-date knowledge and expertise in areas related to job duties; including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
Performs other duties as assigned
Requirements
A relevant course of study in a social services field and a minimum of one year of related experience (preferably with children)
Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C
Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
Able to identify and assess a wide range of client needs
Knowledgeable about community resources
Experience and high level of proficiency using Microsoft Office
Ability to interact with people in a manner which shows sensitivity, respect, and professionalism
Ability to communicate effectively orally and in writing
Ability to exercise good judgement and problem solving in a variety of circumstances
Ability to work with a high level of accuracy and attention to detail
Ability to maintain professional boundaries
Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
Duties may require physical ability to climb stairs
Duties require extended use of a keyboard
Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary
Ability to drive insured vehicle for relevant job duties
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