Technology Services - IT Support (Staff) NFWS

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.**Purpose within the Organization:**The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.**Primary Responsibilities:*** Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.* Educate staff on proper use of hardware and software.* Perform upgrades and maintenance on systems to ensure optimal performance.* Identify and escalate requests/incidents, track and route them appropriately.* Log all interactions with end users documenting issues, troubleshooting steps, and resolution.**Equipment Used and Responsibility:*** ****Lenovo laptops* Macs (supported, but not used as primary equipment)* Peripherals (e.g. keyboards, mice, monitors, printers)* Audio-Visual (AV) equipment**Qualifications:*** Previous technical and customer service experience helpful.* Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.* Be able to type 40 wpm.* Ability to learn quickly.* May be asked to work in different locations (transportation helpful).**Experience/Education:**Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:* Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.* Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.* Maintain good financial and academic (SAP) standing with the University.*You may be subject to termination if you fall below the minimum requirements.*Pay Rate: Minimum WageAnticipated End Date: June 30, 2026At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.If you’re interested in working for Grand Canyon University, visit jobs.gcu.edu.For more information about Grand Canyon Education, Inc., visit gce.com #J-18808-Ljbffr