Help At Home
CSI, a Help at Home Company , proudly serves communities across Florida as part of the nation's leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose‑driven organization, CSI may be the right fit for you.
Schedule Friday – Tuesday from 1:30–10:00 PM EST
Benefits
Comprehensive medical, dental, and vision coverage
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Responsibilities What You’ll Do
Maintain elements of the assigned clients’ files, employee files, and all related paperwork.
Consistently maintain confidentiality of patient/client and agency information, following HIPAA guidelines related to handling patient records.
Assign homecare aides based on the client’s overall needs and Plan of Care.
Monitor the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
Proactively communicate schedules and changes with clients, home care aides, referral sources, team leads, managers, and the branch manager.
Conduct in‑home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
Prepare and submit routine departmental reports as required.
Record and maintain accurate documentation of the client’s condition and overall service.
Where applicable, conduct and keep record of client satisfaction surveys, client in‑home visits, employee evaluations, and employee in‑service trainings.
Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
Provide education and coaching on changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state and federal laws as well as with Company policies and procedures.
Perform other related duties as assigned.
Recognize that this description reflects essential functions and that management may assign or reassign duties and responsibilities at any time that are not listed above.
Qualifications What You’ll Bring
Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Ability to supervise staff and provide necessary feedback to improve overall services. Identify and progress toward meeting personal and professional goals.
Strong problem‑solving skills; ability to deal with conflict in a professional manner.
Demonstrate compassion, responsibility, and a cheerful attitude.
Education and Experience
High school graduate or equivalent preferred; may require a higher level of education or certification.
1‑2 years of experience in customer support, staffing coordination, home care coordination, or healthcare support.
Basic computer literacy and typing skills.
Medicaid, Waiver, or Home Healthcare experience preferred.
Physical Requirements
Ability to move, transport, or position up to 50 pounds.
Ability to move or traverse within offices and/or client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, or other legally protected status.
Job Profile Summary The Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care.
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Schedule Friday – Tuesday from 1:30–10:00 PM EST
Benefits
Comprehensive medical, dental, and vision coverage
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Responsibilities What You’ll Do
Maintain elements of the assigned clients’ files, employee files, and all related paperwork.
Consistently maintain confidentiality of patient/client and agency information, following HIPAA guidelines related to handling patient records.
Assign homecare aides based on the client’s overall needs and Plan of Care.
Monitor the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
Proactively communicate schedules and changes with clients, home care aides, referral sources, team leads, managers, and the branch manager.
Conduct in‑home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
Prepare and submit routine departmental reports as required.
Record and maintain accurate documentation of the client’s condition and overall service.
Where applicable, conduct and keep record of client satisfaction surveys, client in‑home visits, employee evaluations, and employee in‑service trainings.
Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
Provide education and coaching on changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state and federal laws as well as with Company policies and procedures.
Perform other related duties as assigned.
Recognize that this description reflects essential functions and that management may assign or reassign duties and responsibilities at any time that are not listed above.
Qualifications What You’ll Bring
Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Ability to supervise staff and provide necessary feedback to improve overall services. Identify and progress toward meeting personal and professional goals.
Strong problem‑solving skills; ability to deal with conflict in a professional manner.
Demonstrate compassion, responsibility, and a cheerful attitude.
Education and Experience
High school graduate or equivalent preferred; may require a higher level of education or certification.
1‑2 years of experience in customer support, staffing coordination, home care coordination, or healthcare support.
Basic computer literacy and typing skills.
Medicaid, Waiver, or Home Healthcare experience preferred.
Physical Requirements
Ability to move, transport, or position up to 50 pounds.
Ability to move or traverse within offices and/or client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, or other legally protected status.
Job Profile Summary The Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care.
#J-18808-Ljbffr