Aurora Health Care
Supervisor Patient Access at Aurora Health Care
Base pay range $28.05/hr - $42.10/hr
Responsibilities
Assists Manager, Director, AVP in meeting performance goals and standards for Patient Access Departments.
Assist Manager in training all registrars in all areas of patient access.
Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
Registers and pre‑registers patients as necessary to support the team.
Assist Manager with appropriate staffing of Patient Access areas.
Assist Manager with completion of performance appraisals prior to due date.
Reviews and assures that employee time is recorded accurately per Advocate policy.
Assists manager in keeping a current departmental record (attendance and counseling sheets) on each employee, which shall include:
PTOs
Absent and tardy occurrences
Disciplinary actions and other counseling sessions
Commendable actions and incidents in support of the department and Atrium
Assures that all employees attend appropriate mandatory classes annually and documents attendance and dates of each.
Represents Patient Access and Patient Financial Services at the designated facility on operational issues.
Responsible for daily cash management and valuables function, including daily and weekly audits as appropriate for the facility.
Produces various reports and feedback to manager.
Interacts as needed with other Atrium departments that may be impacted by the Patient Access process.
Promotes a positive hospital image to patients, visitors, and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.
Licensure, Registration, and/or Certification Required
None
Education Required
High School Diploma or equivalent
Experience Required
Background in patient access and health insurance is required. Experience in healthcare billing, follow‑up, and certification is preferred.
Excellent communication skills and attention to detail are essential; 1‑3 years of supervisory experience is preferred.
Knowledge, Skills & Abilities Required
Demonstrate understanding of principles of growth and development and ability to respond to age‑specific issues and data reflective of the patient’s status.
Knowledge of current government and state regulations (including Medicare, Medicaid, and Tricare) and ability to modify procedures to maintain compliance.
Ability in interpersonal communications and sensitivity to teammate needs.
Physical Requirements and Working Conditions
Must be able to push a patient in a wheelchair and maneuver it through areas including doors, ramps, and elevators; must respond quickly to medical stats and emergencies via physical support (e.g., escorting sick patients, rapid processing of accounts, labels, and armbands).
Position requires frequent movement between areas and may require lifting 20–50 pounds occasionally.
Work performed in an open office with some partitioned areas; most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions by phone or other employees. Each employee must work in a safe manner.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.
Seniority level Not Applicable
Employment type Full‑time
Job function Accounting/Auditing
Industries Hospitals and Health Care
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Base pay range $28.05/hr - $42.10/hr
Responsibilities
Assists Manager, Director, AVP in meeting performance goals and standards for Patient Access Departments.
Assist Manager in training all registrars in all areas of patient access.
Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
Registers and pre‑registers patients as necessary to support the team.
Assist Manager with appropriate staffing of Patient Access areas.
Assist Manager with completion of performance appraisals prior to due date.
Reviews and assures that employee time is recorded accurately per Advocate policy.
Assists manager in keeping a current departmental record (attendance and counseling sheets) on each employee, which shall include:
PTOs
Absent and tardy occurrences
Disciplinary actions and other counseling sessions
Commendable actions and incidents in support of the department and Atrium
Assures that all employees attend appropriate mandatory classes annually and documents attendance and dates of each.
Represents Patient Access and Patient Financial Services at the designated facility on operational issues.
Responsible for daily cash management and valuables function, including daily and weekly audits as appropriate for the facility.
Produces various reports and feedback to manager.
Interacts as needed with other Atrium departments that may be impacted by the Patient Access process.
Promotes a positive hospital image to patients, visitors, and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.
Licensure, Registration, and/or Certification Required
None
Education Required
High School Diploma or equivalent
Experience Required
Background in patient access and health insurance is required. Experience in healthcare billing, follow‑up, and certification is preferred.
Excellent communication skills and attention to detail are essential; 1‑3 years of supervisory experience is preferred.
Knowledge, Skills & Abilities Required
Demonstrate understanding of principles of growth and development and ability to respond to age‑specific issues and data reflective of the patient’s status.
Knowledge of current government and state regulations (including Medicare, Medicaid, and Tricare) and ability to modify procedures to maintain compliance.
Ability in interpersonal communications and sensitivity to teammate needs.
Physical Requirements and Working Conditions
Must be able to push a patient in a wheelchair and maneuver it through areas including doors, ramps, and elevators; must respond quickly to medical stats and emergencies via physical support (e.g., escorting sick patients, rapid processing of accounts, labels, and armbands).
Position requires frequent movement between areas and may require lifting 20–50 pounds occasionally.
Work performed in an open office with some partitioned areas; most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions by phone or other employees. Each employee must work in a safe manner.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.
Seniority level Not Applicable
Employment type Full‑time
Job function Accounting/Auditing
Industries Hospitals and Health Care
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