Saic
Job ID: 2600200
Location: REMOTE
Date Posted: Jan 9, 2026
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Benefits:
THIS POSITION IS REMOTE AND CAN BE WORKED ANYWHERE IN WITHIN THE US.
Job Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow.
This is a 24x7x365 environment. Responsibilities
Effectively communicate with end-users via telephone, email and chat to ensure excellent service is provided. Resolve account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner. Ensure troubleshooting and resolutions are accomplished using industry best practices, resolve technical issues, ensure issues are resolved per FAA direction, and document steps taken. Collect and document necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests on first contact. Provide support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications. Suggest updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of technical support personnel to detect and resolve problems. Use ITSM and ServiceNow ticket processes to document actions taken. Qualifications
Associate degree related to Computer and Information; or High School degree and up to two years of sufficient technical or customer service experience. Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills. Must be willing to work effectively within a team environment in a fast-paced support role. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust. Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products. Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview
SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Please apply through the internal career site here .
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SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow.
This is a 24x7x365 environment. Responsibilities
Effectively communicate with end-users via telephone, email and chat to ensure excellent service is provided. Resolve account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner. Ensure troubleshooting and resolutions are accomplished using industry best practices, resolve technical issues, ensure issues are resolved per FAA direction, and document steps taken. Collect and document necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests on first contact. Provide support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications. Suggest updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of technical support personnel to detect and resolve problems. Use ITSM and ServiceNow ticket processes to document actions taken. Qualifications
Associate degree related to Computer and Information; or High School degree and up to two years of sufficient technical or customer service experience. Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills. Must be willing to work effectively within a team environment in a fast-paced support role. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust. Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products. Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview
SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Please apply through the internal career site here .
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