Las Vegas Staffing
Work from Home Principal Associate Risk Specialist - Channels Well Managed
Las Vegas Staffing, Tampa, Florida, us, 33646
Work From Home Principal Associate Risk Specialist - Channels Well Managed
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
Role Description We are seeking a highly motivated Risk professional with excellent organizational, project & process management and communication skills. This individual will have demonstrated the ability to mine data, identify grounded problem statements and drive holistic solutions that deliver business value. In this role, you will support and manage work within the Operations Well Managed team, with a high level of exposure to senior leaders. You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework (Signal, Organize and Solve) delivering process improvements and removing risk.
What You'll Do
Provide leadership for Signal Organize and Solve (SOS) framework through established processes to identify and mitigate emerging risk signals across the Customer Services & Strategy ecosystem.
Use Lean Six Sigma and other analytical methods to detect process/control gaps, and emerging risks within key processes.
Leverage data from Risk Events/Issues, Risk Signal Dashboard, Complaints and other data sources to derive insights that will influence risk mitigation.
Perform data-driven assessments to evaluate process health, identify trends, and determine root causes of recurring issues.
Validate severity, impact, and prioritization of identified risks in alignment with enterprise standards.
Conduct end-to-end assessments to evaluate impacts across shared processes, customer experiences, and control environments.
Lead or support issue management activities, including root-cause validation, remediation planning, and sustainable solution design.
Review and assess remediation actions to confirm effectiveness, sufficiency, and alignment with enterprise risk expectations.
Monitor key risk indicators and produce clear reporting on emerging themes, control performance, and issue status.
Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business.
Provide subject-matter expertise in risk evaluation, process governance, and continuous improvement practices.
Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities.
Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems.
Train and develop others as necessary.
To Be Great At These Things
An experienced leader in cross-functional work, influencing stakeholders, and operating in fast-paced environments.
Experience in operational risk, process engineering, issue management with strong analytical and problem-solving skills leveraging Lean Six Sigma or similar methodologies.
Inspire others through interpersonal skills, including oral and written communication.
Work better as a team, listening to others' opinions and collaborating.
Build strong relationships and interact with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Use judgment and critical thinking to translate complex risk insights into clear, actionable recommendations.
Innovate frequently, offer ideas regularly, and brainstorm solutions.
Act with the highest levels of integrity in all circumstances and commit to being well‑managed in all dimensions of work.
Demonstrate excellent time management, quickly putting structure in place to manage work in a dynamic, complex environment.
Basic Qualifications
High school diploma, GED, or equivalent certification.
At least 2 years of experience in Risk Management.
At least 1 year of experience in Project Management.
At least 1 year of experience in People Leadership.
At least 2 years of experience using Google Suite or Microsoft Office.
Preferred Qualifications
At least 3 years of experience in Risk Management.
At least 2 years of experience in Project Management.
At least 2 years of experience in People Leadership.
At least 1 year of experience in Process Management.
Work From Home Technology Requirements Secure home office environment that is free from background noise and distractions. Reliable private internet connection that is not supplied via cellular data or hotspot is required. A private network that is password protected where you have ownership or line of site sight to every device on the network. Internet service must be provided by Cable or Fiber Internet Service Providers (ISP). Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions. ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred. To validate ISP speeds from a Chrome browser, go to
www.google.com , type Speed Test, and run from the Google landing page. Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met. Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work From Home Location Requirements Candidates must live within 100 mile radius of
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
and report in person, when required, with at least 24 hours notice. We are unable to consider applicants who: Do not maintain network-compatible internet access; Live or work beyond the 100 mile radius of their dedicated location; or Live or work in the state of California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary Information The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $106,700 - $121,700 for Principal Risk Specialist
Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist
Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist
Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist
Las Vegas, NV: $106,700 - $121,700 for Principal Risk Specialist
Wilmington, DE: $106,700 - $121,700 for Principal Risk Specialist
Richmond, VA: $106,700 - $121,700 for Principal Risk Specialist
St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website.
#J-18808-Ljbffr
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
Role Description We are seeking a highly motivated Risk professional with excellent organizational, project & process management and communication skills. This individual will have demonstrated the ability to mine data, identify grounded problem statements and drive holistic solutions that deliver business value. In this role, you will support and manage work within the Operations Well Managed team, with a high level of exposure to senior leaders. You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework (Signal, Organize and Solve) delivering process improvements and removing risk.
What You'll Do
Provide leadership for Signal Organize and Solve (SOS) framework through established processes to identify and mitigate emerging risk signals across the Customer Services & Strategy ecosystem.
Use Lean Six Sigma and other analytical methods to detect process/control gaps, and emerging risks within key processes.
Leverage data from Risk Events/Issues, Risk Signal Dashboard, Complaints and other data sources to derive insights that will influence risk mitigation.
Perform data-driven assessments to evaluate process health, identify trends, and determine root causes of recurring issues.
Validate severity, impact, and prioritization of identified risks in alignment with enterprise standards.
Conduct end-to-end assessments to evaluate impacts across shared processes, customer experiences, and control environments.
Lead or support issue management activities, including root-cause validation, remediation planning, and sustainable solution design.
Review and assess remediation actions to confirm effectiveness, sufficiency, and alignment with enterprise risk expectations.
Monitor key risk indicators and produce clear reporting on emerging themes, control performance, and issue status.
Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business.
Provide subject-matter expertise in risk evaluation, process governance, and continuous improvement practices.
Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities.
Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems.
Train and develop others as necessary.
To Be Great At These Things
An experienced leader in cross-functional work, influencing stakeholders, and operating in fast-paced environments.
Experience in operational risk, process engineering, issue management with strong analytical and problem-solving skills leveraging Lean Six Sigma or similar methodologies.
Inspire others through interpersonal skills, including oral and written communication.
Work better as a team, listening to others' opinions and collaborating.
Build strong relationships and interact with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Use judgment and critical thinking to translate complex risk insights into clear, actionable recommendations.
Innovate frequently, offer ideas regularly, and brainstorm solutions.
Act with the highest levels of integrity in all circumstances and commit to being well‑managed in all dimensions of work.
Demonstrate excellent time management, quickly putting structure in place to manage work in a dynamic, complex environment.
Basic Qualifications
High school diploma, GED, or equivalent certification.
At least 2 years of experience in Risk Management.
At least 1 year of experience in Project Management.
At least 1 year of experience in People Leadership.
At least 2 years of experience using Google Suite or Microsoft Office.
Preferred Qualifications
At least 3 years of experience in Risk Management.
At least 2 years of experience in Project Management.
At least 2 years of experience in People Leadership.
At least 1 year of experience in Process Management.
Work From Home Technology Requirements Secure home office environment that is free from background noise and distractions. Reliable private internet connection that is not supplied via cellular data or hotspot is required. A private network that is password protected where you have ownership or line of site sight to every device on the network. Internet service must be provided by Cable or Fiber Internet Service Providers (ISP). Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions. ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred. To validate ISP speeds from a Chrome browser, go to
www.google.com , type Speed Test, and run from the Google landing page. Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met. Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work From Home Location Requirements Candidates must live within 100 mile radius of
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
and report in person, when required, with at least 24 hours notice. We are unable to consider applicants who: Do not maintain network-compatible internet access; Live or work beyond the 100 mile radius of their dedicated location; or Live or work in the state of California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary Information The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $106,700 - $121,700 for Principal Risk Specialist
Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist
Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist
Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist
Las Vegas, NV: $106,700 - $121,700 for Principal Risk Specialist
Wilmington, DE: $106,700 - $121,700 for Principal Risk Specialist
Richmond, VA: $106,700 - $121,700 for Principal Risk Specialist
St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website.
#J-18808-Ljbffr