City of Portsmouth
General Statement of Job
Under general supervision, this position supervises day support programs, clinical staff, management of daily program operations, community relations, and performance of a variety of administrative duties and ancillary operations. Reports to the Intellectual Development Disabilities Services Manager.
Essential Job Functions
Coordinates and supervises development, implementation, and monitoring of individualized service plans for consumers; initial and ongoing assessments developing and revising programs or services and evaluating effectiveness; and maintaining necessary documentation.
Supervises clinical staff and volunteers; develops means to increase skillsets and programming; coordinates all aspects of screening, and/or providing training for consumers, including interviews, intakes and compilation of history, or other related services; performs a variety of miscellaneous administrative and office support functions in support of program operations.
Establishes and maintains cooperative relationships with other public and private agencies, departments of the city, community organizations and families of consumers to promote and educate about programs/services; and to coordinate service delivery.
Monitors and ensures accurate maintenance of consumer records: conducts review and audits of records and ensures they are maintained in compliance with State, federal, Department of Behavioral Healthcare Services, and other required regulations; provides input to development of program budgets; and monitors certain program expenditures and revenue sources; researches and prepares a variety of reports in support of assigned programs, including program reports and summaries of services, monthly progress reviews, vehicle usage reports, time sheets, etc.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.
Performance Indicators
Knowledge of Job
– Has considerable knowledge of the principles and methodologies of providing services and programs for developmentally disabled and/or consumers with intellectual disabilities; knowledge of intellectual disability day support case management, crisis intervention, and rehabilitation; and of trends, developments, and literature of the field; general knowledge of the administrative policies and procedures of public administration; some knowledge of supervisory principles; able to plan and manage the work of staff providing consumer services; understand and interpret oral and written instructions; establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work
– Maintains high standards of accuracy; exercises immediate remedial action to correct any quality deficiencies; maintains high quality communication and interacts with all departments, co‑workers and the general public.
Quantity of Work
– Maintains effective and efficient output of all duties and responsibilities described under Essential Job Functions.
Dependability
– Assumes responsibility for assigned work and for meeting deadlines; completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures.
Attendance
– Attends work regularly and adheres to policies and procedures regarding absences and tardiness; provides adequate notice to higher management with respect to vacation time and time‑off requests.
Initiative and Enthusiasm
– Maintains an enthusiastic, self‑reliant and self‑starting approach; anticipates work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment
– Exercises analytical judgment; identifies problems or situations; specifies decision objectives; identifies alternative solutions; implements decisions with a minimum of errors; seeks expert or experienced advice and researches problems before exercising judgment.
Cooperation
– Accepts supervisory instruction and direction; offers suggestions and recommendations to improve cooperation between staff; maintains a high morale among employees.
Relationships with Others
– Shares knowledge with supervisors and staff; contributes to maintaining high morale; develops and maintains cooperative and courteous relationships with assigned program employees and managers; handles requests, suggestions and complaints effectively.
Coordination of Work
– Plans and organizes daily work routine; establishes priorities; avoids duplication of effort; estimates expected time of completion; attends meetings on time; maintains a calendar.
Safety and Housekeeping
– Adheres to all safety and housekeeping standards; maintains a clean and orderly workplace.
Planning
– Plans, directs and uses information effectively; designs and formulates ways to achieve goals; organizes and allocates resources efficiently; works to achieve department objectives.
Organizing
– Organizes work and that of subordinate staff; ensures staff know expected results.
Staffing
– Works with others to select and recommend personnel; directs development and training of staff; ensures proper induction and orientation.
Leading
– Provides a work environment encouraging clear communication; provides feedback; commends and rewards employees; takes disciplinary action when necessary; uses enthusiasm to achieve department goals.
Controlling
– Coordinates, audits and controls manpower and financial resources; understands department standards.
Delegating
– Assigns additional duties to staff as needed; builds confidence in staff.
Decision‑Making
– Uses discretion to develop and implement courses of action; develops alternatives when necessary.
Creativity
– Seeks new and improved methodologies, policies and procedures; employs imagination; is open to change.
Human Relations
– Develops good rapport with staff; listens to suggestions and responds appropriately.
Policy Implementation
– Understands and adheres to department policies; ensures staff do the same.
Policy Formulation
– Reviews and incorporates policy changes; ensures policies enhance morale and performance.
Education & Experience Bachelor’s Degree in Administration, Social Work, Psychology, Special Education, or a related field; 3–5 years of experience in planning, developing and implementing day support, residential case management and/or vocational programs for consumers with intellectual disabilities and 1 year experience in supervising ID Services; or any equivalent combination of education and experience. A Master’s degree is preferred.
Special Requirements
Must possess a Qualified Intellectual Disabilities Professional (QIDP) certification.
Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment.
An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
Minimum Qualifications or Standards Required to Perform Essential Job Functions Physical Requirements Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics of data, people or things.
Interpersonal Communications Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and directions to co‑workers or assistants, as well as receiving information and assignments from supervisor.
Language Ability Requires the ability to read and write program and policy manuals, regulatory requirements; and other administrative references. Must be able to prepare correspondence, and administrative documentation using prescribed formats and conforming to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.
Intelligence Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables.
Verbal Aptitude Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using vocational and human service terminology.
Numerical Aptitude Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply, and divide; to determine percentages; to calculate interest, profit and loss, proportions, etc.
Form/Spatial Aptitude Requires the ability to inspect items for proper length, width and shape.
Motor Coordination Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment.
Manual Dexterity Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress and when confronted with persons acting under stress (emergency situations).
Physical Communication Requires the ability to talk and/or hear. Must be able to communicate via telephone.
Americans with Disabilities Act (ADA) Requirements The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
Class Definition Note This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
#J-18808-Ljbffr
Essential Job Functions
Coordinates and supervises development, implementation, and monitoring of individualized service plans for consumers; initial and ongoing assessments developing and revising programs or services and evaluating effectiveness; and maintaining necessary documentation.
Supervises clinical staff and volunteers; develops means to increase skillsets and programming; coordinates all aspects of screening, and/or providing training for consumers, including interviews, intakes and compilation of history, or other related services; performs a variety of miscellaneous administrative and office support functions in support of program operations.
Establishes and maintains cooperative relationships with other public and private agencies, departments of the city, community organizations and families of consumers to promote and educate about programs/services; and to coordinate service delivery.
Monitors and ensures accurate maintenance of consumer records: conducts review and audits of records and ensures they are maintained in compliance with State, federal, Department of Behavioral Healthcare Services, and other required regulations; provides input to development of program budgets; and monitors certain program expenditures and revenue sources; researches and prepares a variety of reports in support of assigned programs, including program reports and summaries of services, monthly progress reviews, vehicle usage reports, time sheets, etc.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.
Performance Indicators
Knowledge of Job
– Has considerable knowledge of the principles and methodologies of providing services and programs for developmentally disabled and/or consumers with intellectual disabilities; knowledge of intellectual disability day support case management, crisis intervention, and rehabilitation; and of trends, developments, and literature of the field; general knowledge of the administrative policies and procedures of public administration; some knowledge of supervisory principles; able to plan and manage the work of staff providing consumer services; understand and interpret oral and written instructions; establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work
– Maintains high standards of accuracy; exercises immediate remedial action to correct any quality deficiencies; maintains high quality communication and interacts with all departments, co‑workers and the general public.
Quantity of Work
– Maintains effective and efficient output of all duties and responsibilities described under Essential Job Functions.
Dependability
– Assumes responsibility for assigned work and for meeting deadlines; completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures.
Attendance
– Attends work regularly and adheres to policies and procedures regarding absences and tardiness; provides adequate notice to higher management with respect to vacation time and time‑off requests.
Initiative and Enthusiasm
– Maintains an enthusiastic, self‑reliant and self‑starting approach; anticipates work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment
– Exercises analytical judgment; identifies problems or situations; specifies decision objectives; identifies alternative solutions; implements decisions with a minimum of errors; seeks expert or experienced advice and researches problems before exercising judgment.
Cooperation
– Accepts supervisory instruction and direction; offers suggestions and recommendations to improve cooperation between staff; maintains a high morale among employees.
Relationships with Others
– Shares knowledge with supervisors and staff; contributes to maintaining high morale; develops and maintains cooperative and courteous relationships with assigned program employees and managers; handles requests, suggestions and complaints effectively.
Coordination of Work
– Plans and organizes daily work routine; establishes priorities; avoids duplication of effort; estimates expected time of completion; attends meetings on time; maintains a calendar.
Safety and Housekeeping
– Adheres to all safety and housekeeping standards; maintains a clean and orderly workplace.
Planning
– Plans, directs and uses information effectively; designs and formulates ways to achieve goals; organizes and allocates resources efficiently; works to achieve department objectives.
Organizing
– Organizes work and that of subordinate staff; ensures staff know expected results.
Staffing
– Works with others to select and recommend personnel; directs development and training of staff; ensures proper induction and orientation.
Leading
– Provides a work environment encouraging clear communication; provides feedback; commends and rewards employees; takes disciplinary action when necessary; uses enthusiasm to achieve department goals.
Controlling
– Coordinates, audits and controls manpower and financial resources; understands department standards.
Delegating
– Assigns additional duties to staff as needed; builds confidence in staff.
Decision‑Making
– Uses discretion to develop and implement courses of action; develops alternatives when necessary.
Creativity
– Seeks new and improved methodologies, policies and procedures; employs imagination; is open to change.
Human Relations
– Develops good rapport with staff; listens to suggestions and responds appropriately.
Policy Implementation
– Understands and adheres to department policies; ensures staff do the same.
Policy Formulation
– Reviews and incorporates policy changes; ensures policies enhance morale and performance.
Education & Experience Bachelor’s Degree in Administration, Social Work, Psychology, Special Education, or a related field; 3–5 years of experience in planning, developing and implementing day support, residential case management and/or vocational programs for consumers with intellectual disabilities and 1 year experience in supervising ID Services; or any equivalent combination of education and experience. A Master’s degree is preferred.
Special Requirements
Must possess a Qualified Intellectual Disabilities Professional (QIDP) certification.
Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment.
An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
Minimum Qualifications or Standards Required to Perform Essential Job Functions Physical Requirements Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics of data, people or things.
Interpersonal Communications Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and directions to co‑workers or assistants, as well as receiving information and assignments from supervisor.
Language Ability Requires the ability to read and write program and policy manuals, regulatory requirements; and other administrative references. Must be able to prepare correspondence, and administrative documentation using prescribed formats and conforming to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.
Intelligence Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables.
Verbal Aptitude Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using vocational and human service terminology.
Numerical Aptitude Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply, and divide; to determine percentages; to calculate interest, profit and loss, proportions, etc.
Form/Spatial Aptitude Requires the ability to inspect items for proper length, width and shape.
Motor Coordination Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment.
Manual Dexterity Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress and when confronted with persons acting under stress (emergency situations).
Physical Communication Requires the ability to talk and/or hear. Must be able to communicate via telephone.
Americans with Disabilities Act (ADA) Requirements The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
Class Definition Note This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
#J-18808-Ljbffr