University of Rochester Medical Center
Outpatient Access Rep II
University of Rochester Medical Center, Rochester, New York, United States
Outpatient Access Rep II
University of Rochester Medical Center – 220 Hutchison Rd, Rochester, New York, 14620
Full time, 40 hours per week – Compensation: $18.50 – $24.98 per hour, hourly rate within the job’s compensation range.
Responsibilities
Performs functions associated with patient information processing for ambulatory care visits, completing reception, registration, charge reconciliation, appointment scheduling, eRecord and In Basket management, and telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
Ensures patient satisfaction with information processing and reception service, requiring accuracy to generate a billable service for the provider, and completes tasks in an accurate, efficient, customer‑friendly manner.
Essential Functions
Greets patients to initiate a positive ambulatory experience, verifies patient identity with two identifiers, identifies the provider to be seen, directs patients to the next destination, obtains signatures, assesses special needs, and monitors the reception area to meet patient needs.
Collects patient demographic and financial information efficiently and customer‑oriented, verifies information accuracy to establish a billable account, and enters information into the electronic medical record (EMR) and patient access and revenue cycle system.
Schedules new and return visits, monitors schedules, reports problems to a Supervisor, pre‑registers patients for the next visit, coordinates ancillary testing or referrals, follows up missed appointments and cancellations, and ensures patient satisfaction with the visit prior to discharge.
Answers phone in a timely and courteous manner, manages incoming clinic calls, opens telephone encounters in EMR, and coordinates outgoing calls related to major functions.
Edits and corrects registration errors, assists in charge reconciliation, ensures accuracy of patient schedules, manages multiple processes in EMR, including messaging in In Basket and referral work queue processing.
Assesses the urgency of a situation, determines appropriate routing for the patient, serves as a resource for handling complaints, and utilizes service recovery concepts.
May escort patient into the treatment corridor, collects height and weight, records medication list, obtains vital signs, and coordinates documentation; competencies must be verified by clinical staff before performance of duties.
Other duties as assigned.
Minimum Education & Experience
High School diploma and 1 year related experience in an administrative office or customer service field required.
Completion of Vision Care 1, 2, 3 courses required.
Or equivalent combination of education and experience.
Knowledge, Skills and Abilities
Medical terminology experience preferred.
Demonstrated ability to word process documents and enter data into a database preferred.
Demonstrates the ICARE values to patient, families and staff preferred.
Demonstrated skills related to achievement of customer satisfaction preferred.
Ability to act as a resource to less experienced staff preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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Full time, 40 hours per week – Compensation: $18.50 – $24.98 per hour, hourly rate within the job’s compensation range.
Responsibilities
Performs functions associated with patient information processing for ambulatory care visits, completing reception, registration, charge reconciliation, appointment scheduling, eRecord and In Basket management, and telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
Ensures patient satisfaction with information processing and reception service, requiring accuracy to generate a billable service for the provider, and completes tasks in an accurate, efficient, customer‑friendly manner.
Essential Functions
Greets patients to initiate a positive ambulatory experience, verifies patient identity with two identifiers, identifies the provider to be seen, directs patients to the next destination, obtains signatures, assesses special needs, and monitors the reception area to meet patient needs.
Collects patient demographic and financial information efficiently and customer‑oriented, verifies information accuracy to establish a billable account, and enters information into the electronic medical record (EMR) and patient access and revenue cycle system.
Schedules new and return visits, monitors schedules, reports problems to a Supervisor, pre‑registers patients for the next visit, coordinates ancillary testing or referrals, follows up missed appointments and cancellations, and ensures patient satisfaction with the visit prior to discharge.
Answers phone in a timely and courteous manner, manages incoming clinic calls, opens telephone encounters in EMR, and coordinates outgoing calls related to major functions.
Edits and corrects registration errors, assists in charge reconciliation, ensures accuracy of patient schedules, manages multiple processes in EMR, including messaging in In Basket and referral work queue processing.
Assesses the urgency of a situation, determines appropriate routing for the patient, serves as a resource for handling complaints, and utilizes service recovery concepts.
May escort patient into the treatment corridor, collects height and weight, records medication list, obtains vital signs, and coordinates documentation; competencies must be verified by clinical staff before performance of duties.
Other duties as assigned.
Minimum Education & Experience
High School diploma and 1 year related experience in an administrative office or customer service field required.
Completion of Vision Care 1, 2, 3 courses required.
Or equivalent combination of education and experience.
Knowledge, Skills and Abilities
Medical terminology experience preferred.
Demonstrated ability to word process documents and enter data into a database preferred.
Demonstrates the ICARE values to patient, families and staff preferred.
Demonstrated skills related to achievement of customer satisfaction preferred.
Ability to act as a resource to less experienced staff preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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