WizeHire, Inc
Fairfield Inn & Suites Savannah Midtown – Savannah, GA, US
Posted 5 days ago
Description Part-Time Front Desk Agent with Experience in Hotels – Fairfield Inn Sav Midtown The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.
We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED. Our shifts are 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am. We have availability 7 days a week!
Responsibilities
We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members
We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
You will maintain positive guest relations at all times
Front desk agents will resolve guest complaints and ensure guest satisfaction
You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
Front desk agents will process all guest check-ins and verify registration information with the guest
You will handle overbooked or 'walked' guests
Front desk agents will accept and record wake-up call requests
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
You will resolve discrepancies on the room status report with housekeeping
Qualifications
Previous experience working as a front desk agent or in a similar role is preferred, but not required
A high school diploma or equivalent vocational training certificate
Experience working at a hotel establishment (highly desired)
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or the points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working environment
Compensation $15 - $16 hourly
About Fairfield Inn & Suites Savannah Midtown Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to our guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We’d love for you to be a part of our award-winning team!!
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Description Part-Time Front Desk Agent with Experience in Hotels – Fairfield Inn Sav Midtown The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.
We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED. Our shifts are 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am. We have availability 7 days a week!
Responsibilities
We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members
We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
You will maintain positive guest relations at all times
Front desk agents will resolve guest complaints and ensure guest satisfaction
You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
Front desk agents will process all guest check-ins and verify registration information with the guest
You will handle overbooked or 'walked' guests
Front desk agents will accept and record wake-up call requests
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
You will resolve discrepancies on the room status report with housekeeping
Qualifications
Previous experience working as a front desk agent or in a similar role is preferred, but not required
A high school diploma or equivalent vocational training certificate
Experience working at a hotel establishment (highly desired)
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or the points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working environment
Compensation $15 - $16 hourly
About Fairfield Inn & Suites Savannah Midtown Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to our guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We’d love for you to be a part of our award-winning team!!
#J-18808-Ljbffr