CareerArc
Client Service Coordinator Job Listing at Banfield Pet Hospital in St. Augustine, FL (Job ID R-228410)
This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.
A career at Banfield
means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
JOB SUMMARY
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, efficient manner to influence clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring comfort and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags, and ensuring prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and applying proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality – The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – We use resources fully, waste nothing, and do only what we can do best.
Freedom – We need freedom to shape our future and profit to remain free.
HIRING QUALIFICATIONS
Leadership:
Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
Functional:
Preventative care and OWP, Communication Skills, Client Service Skills, Priority Setting, Time Management
Capabilities and Experience (can do)
Ability to multi-task – manages multiple tasks while maintaining accuracy and calm.
Communication skills – reads, writes and speaks fluent English with strong grammar and vocabulary.
Organizational ability – systematically carries out assignments, turning chaos into order.
Problem solving skills – identifies, analyzes and solves problems with practical solutions.
Client service skills – provides attentive, courteous and informative service, gaining satisfaction.
Intellectual ability – follows written or oral instructions accurately.
Mathematical ability – performs basic calculations and conversions.
Computer skills – proficient with Word, Excel, Access, Outlook, and specialized software.
Initiative – uses discretion to find solutions, present options, and take additional responsibility.
Integrity – adheres to Banfield Pet Hospitals' values and ethics.
Cooperativeness – works with others, collaborates and shares information promptly.
Flexibility – adapts to changing situations and performs all assigned tasks.
Independence – performs tasks and duties without supervision.
Tolerance for Stress / Resiliency – maintains a positive outlook and composure under stress.
Special Working Conditions
Ability to work at a computer for long periods of time.
Comfortable around pets (dogs, cats, birds, reptiles, etc.).
Work may require more than 40 hours per week, including weekends and evenings.
Requires mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently.
Noise level is moderately high.
Requires sufficient ambulatory skills to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb while manipulating up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity and visual acuity to use a keyboard and operate equipment.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Associate is exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Experience, Education and/or Training
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
One year of related experience required, customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
Comprehensive Medical, Dental, and Vision Insurance:
Essential care covered.
Generous Retirement Plans (401(k) and Roth):
Company match.
Paid Time Off and Holidays:
Recharge and celebrate.
Top-Tier Mental Health and Wellbeing Resources:
Free coaching and counseling sessions.
Associate Life Insurance (company-paid) & Supplemental Life Insurance:
Extra coverage.
Company-Paid Short- and Long-Term Disability:
Financial protection for temporary or long-term disability.
Flexible Spending Accounts (FSA):
Pre-tax money for healthcare and dependent care.
Health Savings Account (HSA):
Tax-advantaged savings for medical expenses.
Paid Parental Leave:
For birth and adoption.
Continuing Education Allowancefor Eligible Positions):
Financial assistance to pursue continuing education.
Back-Up Child and Elder Care & Family Support Resources:
Help to keep things running smoothly.
Fertility and Family Building Support:
Comprehensive support for fertility treatments.
Digital Exercise Therapy:
Active program for busy lifestyle.
Voluntary Protection Benefits:
Coverage for unexpected events.
Legal Plan:
Affordable legal coverage.
Identity Protection:
Protects personal information.
Commuter Benefits:
Convenient and cost-effective commuting.
Three Free Optimum Wellness Plans for Pets:
Free wellness plans for pets.
Exclusive Discounts:
Wide variety of discounts on products and services.
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose:
A BETTER WORLD FOR PETS.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location or applicable minimum wage laws.
#J-18808-Ljbffr
A career at Banfield
means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
JOB SUMMARY
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, efficient manner to influence clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring comfort and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags, and ensuring prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and applying proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality – The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – We use resources fully, waste nothing, and do only what we can do best.
Freedom – We need freedom to shape our future and profit to remain free.
HIRING QUALIFICATIONS
Leadership:
Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
Functional:
Preventative care and OWP, Communication Skills, Client Service Skills, Priority Setting, Time Management
Capabilities and Experience (can do)
Ability to multi-task – manages multiple tasks while maintaining accuracy and calm.
Communication skills – reads, writes and speaks fluent English with strong grammar and vocabulary.
Organizational ability – systematically carries out assignments, turning chaos into order.
Problem solving skills – identifies, analyzes and solves problems with practical solutions.
Client service skills – provides attentive, courteous and informative service, gaining satisfaction.
Intellectual ability – follows written or oral instructions accurately.
Mathematical ability – performs basic calculations and conversions.
Computer skills – proficient with Word, Excel, Access, Outlook, and specialized software.
Initiative – uses discretion to find solutions, present options, and take additional responsibility.
Integrity – adheres to Banfield Pet Hospitals' values and ethics.
Cooperativeness – works with others, collaborates and shares information promptly.
Flexibility – adapts to changing situations and performs all assigned tasks.
Independence – performs tasks and duties without supervision.
Tolerance for Stress / Resiliency – maintains a positive outlook and composure under stress.
Special Working Conditions
Ability to work at a computer for long periods of time.
Comfortable around pets (dogs, cats, birds, reptiles, etc.).
Work may require more than 40 hours per week, including weekends and evenings.
Requires mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently.
Noise level is moderately high.
Requires sufficient ambulatory skills to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb while manipulating up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity and visual acuity to use a keyboard and operate equipment.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Associate is exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Experience, Education and/or Training
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
One year of related experience required, customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
Comprehensive Medical, Dental, and Vision Insurance:
Essential care covered.
Generous Retirement Plans (401(k) and Roth):
Company match.
Paid Time Off and Holidays:
Recharge and celebrate.
Top-Tier Mental Health and Wellbeing Resources:
Free coaching and counseling sessions.
Associate Life Insurance (company-paid) & Supplemental Life Insurance:
Extra coverage.
Company-Paid Short- and Long-Term Disability:
Financial protection for temporary or long-term disability.
Flexible Spending Accounts (FSA):
Pre-tax money for healthcare and dependent care.
Health Savings Account (HSA):
Tax-advantaged savings for medical expenses.
Paid Parental Leave:
For birth and adoption.
Continuing Education Allowancefor Eligible Positions):
Financial assistance to pursue continuing education.
Back-Up Child and Elder Care & Family Support Resources:
Help to keep things running smoothly.
Fertility and Family Building Support:
Comprehensive support for fertility treatments.
Digital Exercise Therapy:
Active program for busy lifestyle.
Voluntary Protection Benefits:
Coverage for unexpected events.
Legal Plan:
Affordable legal coverage.
Identity Protection:
Protects personal information.
Commuter Benefits:
Convenient and cost-effective commuting.
Three Free Optimum Wellness Plans for Pets:
Free wellness plans for pets.
Exclusive Discounts:
Wide variety of discounts on products and services.
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose:
A BETTER WORLD FOR PETS.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location or applicable minimum wage laws.
#J-18808-Ljbffr