Sarasota Memorial Hospital
Patient Access Representative
Sarasota Memorial Hospital, Fort Wayne, Indiana, United States, 46804
National Jewish Health is seeking a
Patient Services Representative
to be the first point of contact for patients on-site. This role focuses on providing outstanding customer service, ensuring a seamless patient registration process, and maintaining accuracy in all patient accounts. No prior medical experience is required, making this an excellent opportunity for individuals with strong communication and service skills to begin or grow a career in health care. Key Responsibilities
Greet patients and caregivers, provide directions, answer questions, and ensure a welcoming experience. Complete patient registration accurately, verify insurance coverage, and ensure authorizations and referrals are in place. Collect payments, reconcile cash, and maintain accurate records in PatientTrak and other systems. Scan and transfer documentation to appropriate systems while keeping information current and accurate. National Jewish Health, the leading respiratory hospital in the nation, has been at the forefront of patient care and groundbreaking medical discovery since 1899. For 125 years, the institution has been dedicated to providing exceptional care, conducting pioneering research, and educating future health care professionals. Position Summary
The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance. Essential Duties
Provide excellent customer service to patients, physicians, co-workers and clinical staff including greeting patients, answering questions, and providing direction and instructions as necessary. Complete the patient registration process by ensuring accounts open and appointments occur on the correct account. Verify insurance coverage is current, authorizations and referrals are in place accurately and timely. Print Facesheet, labels and patient schedules as needed. Collect payments from patients and accurately reconcile cash. Scan documentation, insurance cards and photo IDs. Accurately transfer information to appropriate systems. Maintain knowledge of NJH clinical operations, opening/closing procedures and expertise of the following systems: Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant, PatientTrak, and iPad systems. Keep up to date and actively educated about new insurance updates and policies. Confirm patient appointments and follow late patient procedures. Assure that workflow processes are followed according to policy and Joint Commission requirements. Assist with various reports and tasks. Other Duties
None Supervisory or Managerial Responsibility
None Travel
None Core Values
Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements. Minimum Qualifications
Education : High School Diploma or equivalent required Work Experience : 1 year of customer service experience required. 1 year of medical front office experience, admissions and/or patient registration preferred. Special Training, Certification or Licensure : None Salary Range
$20.00 - $23.00. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential. Benefits
Comprehensive Medical Coverage:
Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. Paid Time Off:
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. Dental & Vision Plans:
Coverage effective the first of the month after hire. Retirement Savings:
403(b) plan with employer contributions after two years. Wellness Incentives:
Earn up to $200 annually for preventive health activities. Tuition Reimbursement:
Up to $5,250 annually for full-time and part-time employees. Child Care Assistance:
Childcare Flex Spending Account (FSA) with annual employer contribution. Loan Forgiveness:
Public Service Loan Forgiveness (PSLF) eligible employer. Disability & Life Insurance:
Employer-paid plans and optional buy-up choices. Voluntary Benefits:
Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts:
Savings on local services, insurance, and RTD bus passes. > #J-18808-Ljbffr
Patient Services Representative
to be the first point of contact for patients on-site. This role focuses on providing outstanding customer service, ensuring a seamless patient registration process, and maintaining accuracy in all patient accounts. No prior medical experience is required, making this an excellent opportunity for individuals with strong communication and service skills to begin or grow a career in health care. Key Responsibilities
Greet patients and caregivers, provide directions, answer questions, and ensure a welcoming experience. Complete patient registration accurately, verify insurance coverage, and ensure authorizations and referrals are in place. Collect payments, reconcile cash, and maintain accurate records in PatientTrak and other systems. Scan and transfer documentation to appropriate systems while keeping information current and accurate. National Jewish Health, the leading respiratory hospital in the nation, has been at the forefront of patient care and groundbreaking medical discovery since 1899. For 125 years, the institution has been dedicated to providing exceptional care, conducting pioneering research, and educating future health care professionals. Position Summary
The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance. Essential Duties
Provide excellent customer service to patients, physicians, co-workers and clinical staff including greeting patients, answering questions, and providing direction and instructions as necessary. Complete the patient registration process by ensuring accounts open and appointments occur on the correct account. Verify insurance coverage is current, authorizations and referrals are in place accurately and timely. Print Facesheet, labels and patient schedules as needed. Collect payments from patients and accurately reconcile cash. Scan documentation, insurance cards and photo IDs. Accurately transfer information to appropriate systems. Maintain knowledge of NJH clinical operations, opening/closing procedures and expertise of the following systems: Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant, PatientTrak, and iPad systems. Keep up to date and actively educated about new insurance updates and policies. Confirm patient appointments and follow late patient procedures. Assure that workflow processes are followed according to policy and Joint Commission requirements. Assist with various reports and tasks. Other Duties
None Supervisory or Managerial Responsibility
None Travel
None Core Values
Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements. Minimum Qualifications
Education : High School Diploma or equivalent required Work Experience : 1 year of customer service experience required. 1 year of medical front office experience, admissions and/or patient registration preferred. Special Training, Certification or Licensure : None Salary Range
$20.00 - $23.00. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential. Benefits
Comprehensive Medical Coverage:
Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. Paid Time Off:
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. Dental & Vision Plans:
Coverage effective the first of the month after hire. Retirement Savings:
403(b) plan with employer contributions after two years. Wellness Incentives:
Earn up to $200 annually for preventive health activities. Tuition Reimbursement:
Up to $5,250 annually for full-time and part-time employees. Child Care Assistance:
Childcare Flex Spending Account (FSA) with annual employer contribution. Loan Forgiveness:
Public Service Loan Forgiveness (PSLF) eligible employer. Disability & Life Insurance:
Employer-paid plans and optional buy-up choices. Voluntary Benefits:
Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts:
Savings on local services, insurance, and RTD bus passes. > #J-18808-Ljbffr