ProSource
Experienced Low Voltage/IOT Service Technician Lead
ProSource, Lisle, Illinois, United States, 60532
Benefits:
Simple IRA (Matching)
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
About the Role: We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences.
Key Responsibilities:
Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
Serve as a technical point of escalation for complex or high-profile service calls
Identify and fix network-related performance issues, configuration problems, or equipment failures
Perform routine system maintenance, firmware updates, and system optimizations
Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
Document service calls, findings, and resolutions in a timely and organized manner
Recommend system upgrades or preventive measures when necessary
Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments
Qualifications:
5+ years of hands-on experience in AV/low voltage troubleshooting and service
In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology
Strong communication skills and client-facing professionalism
Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)
Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
Experience managing or leading small service teams is a plus
Comfortable working in high-end homes with a premium level of client interaction
Preferred Certifications (a plus, not required):
Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
Lutron HomeWorks or Ketra, Vantage, RadioRa
CTS or CTS-I (AVIXA)
Network certifications (Cisco, Ubiquiti, CompTIA)
What We Offer:
Work with cutting-edge technologies in the most exclusive homes
Competitive salary and benefits package
Opportunities for advancement in a growing, respected company
Supportive leadership and collaborative team environment
High-end tools, vehicles, and ongoing training
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.
According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration Opportunity for Growth If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!
Gain In-Demand Skills As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.
#J-18808-Ljbffr
Simple IRA (Matching)
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
About the Role: We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences.
Key Responsibilities:
Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)
Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
Serve as a technical point of escalation for complex or high-profile service calls
Identify and fix network-related performance issues, configuration problems, or equipment failures
Perform routine system maintenance, firmware updates, and system optimizations
Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
Document service calls, findings, and resolutions in a timely and organized manner
Recommend system upgrades or preventive measures when necessary
Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments
Qualifications:
5+ years of hands-on experience in AV/low voltage troubleshooting and service
In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology
Strong communication skills and client-facing professionalism
Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)
Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
Experience managing or leading small service teams is a plus
Comfortable working in high-end homes with a premium level of client interaction
Preferred Certifications (a plus, not required):
Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
Lutron HomeWorks or Ketra, Vantage, RadioRa
CTS or CTS-I (AVIXA)
Network certifications (Cisco, Ubiquiti, CompTIA)
What We Offer:
Work with cutting-edge technologies in the most exclusive homes
Competitive salary and benefits package
Opportunities for advancement in a growing, respected company
Supportive leadership and collaborative team environment
High-end tools, vehicles, and ongoing training
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.
According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration Opportunity for Growth If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!
Gain In-Demand Skills As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.
#J-18808-Ljbffr