Hope the Mission
ICMS Case Manager
Hope the Mission (HTM) strives to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
Position Summary Hope the Mission’s Intensive Case Management Services (ICMS) Case Managers are an essential part of our Pathway Home team. This role supports participants placed in Permanent Housing by providing individualized, trauma-informed care designed to promote long-term housing stability and personal well‑being. The ICMS Case Manager works with participants who have experienced chronic homelessness, often alongside complex physical and behavioral health conditions. This role is grounded in harm reduction, recovery‑oriented, and Housing First principles.
Primary Duties & Responsibilities
Caseload Management
– Maintain a caseload of 20 eligible participants, prioritizing clients based on acuity and level of service needs.
Case Management
– Develop individualized Care Plans; conduct weekly or bi‑weekly in‑person check‑ins; assist with securing ID, Social Security, and income verification; coordinate with DMH, DHS, HFH, and other county and non‑profit providers for clinical and supportive services.
Housing Retention Support
– Conduct home visits and phone check‑ins; provide landlord mediation and support; monitor lease compliance and respond to housing crises.
Service Navigation & Referrals
– Connect clients to mental health, medical, substance use, employment, benefit services; assist with applications for SSI, Medi‑Cal, and CalFresh; facilitate warm hand‑offs to clinical providers; submit housing‑focused service referrals in CHAMP.
Documentation & Compliance
– Maintain accurate and timely documentation in CHAMP; track client progress toward goals; participate in case conferencing and multidisciplinary team meetings; obtain and maintain HMIS access.
Collaboration & Engagement
– Engage in regular communication with housing providers, landlords, and community partners.
Crisis Intervention
– Respond to behavioral, medical, or housing‑related crises; develop safety plans and initiate emergency referrals.
Professional Development
– Attend all required training per HFH and HTM guidelines; utilize supervision for case discussion and growth.
Knowledge, Skills, & Abilities
Trauma‑informed, low‑barrier, housing‑first approach knowledge.
Cultural competency: Engaging individuals with diverse backgrounds.
Crisis management: De‑escalation, safety planning, urgent service coordination.
Strong documentation: Clear, concise case notes and confidentiality adherence.
Organizational skills: Time management and prioritization.
Relationship building: Trust with participants, landlords, and providers.
Flexibility: Independent field‑based work environment.
Technology use: Proficient in CHAMP, HMIS, Microsoft Office, email.
Other Requirements
Bachelor’s degree in social work, psychology, or related field preferred; 2+ years of case management experience with individuals experiencing homelessness, mental illness, or co‑occurring disorders.
Database knowledge: Familiar with HMIS, CHAMP, or similar case management databases.
Language: Bilingual (English/Spanish) preferred.
Transportation: Valid California driver’s license and clean driving record; travel within Los Angeles County and surrounding areas required.
Working Conditions & Physical Demands
Sit, stand, walk, drive, and perform field visits in various environmental conditions; lift up to 25 pounds occasionally.
Regular travel within Los Angeles County; occasional weekend or evening responsibilities for urgent client needs.
Hours Monday – Friday, 8:00 am – 4:30 pm
EEO Statement HTM provides equal employment opportunities and complies with all applicable state and local nondiscrimination laws.
Criminal History Qualified applicants with a criminal history are considered under the California Fair Chance Act. Criminal history will be assessed after a conditional job offer is made.
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Position Summary Hope the Mission’s Intensive Case Management Services (ICMS) Case Managers are an essential part of our Pathway Home team. This role supports participants placed in Permanent Housing by providing individualized, trauma-informed care designed to promote long-term housing stability and personal well‑being. The ICMS Case Manager works with participants who have experienced chronic homelessness, often alongside complex physical and behavioral health conditions. This role is grounded in harm reduction, recovery‑oriented, and Housing First principles.
Primary Duties & Responsibilities
Caseload Management
– Maintain a caseload of 20 eligible participants, prioritizing clients based on acuity and level of service needs.
Case Management
– Develop individualized Care Plans; conduct weekly or bi‑weekly in‑person check‑ins; assist with securing ID, Social Security, and income verification; coordinate with DMH, DHS, HFH, and other county and non‑profit providers for clinical and supportive services.
Housing Retention Support
– Conduct home visits and phone check‑ins; provide landlord mediation and support; monitor lease compliance and respond to housing crises.
Service Navigation & Referrals
– Connect clients to mental health, medical, substance use, employment, benefit services; assist with applications for SSI, Medi‑Cal, and CalFresh; facilitate warm hand‑offs to clinical providers; submit housing‑focused service referrals in CHAMP.
Documentation & Compliance
– Maintain accurate and timely documentation in CHAMP; track client progress toward goals; participate in case conferencing and multidisciplinary team meetings; obtain and maintain HMIS access.
Collaboration & Engagement
– Engage in regular communication with housing providers, landlords, and community partners.
Crisis Intervention
– Respond to behavioral, medical, or housing‑related crises; develop safety plans and initiate emergency referrals.
Professional Development
– Attend all required training per HFH and HTM guidelines; utilize supervision for case discussion and growth.
Knowledge, Skills, & Abilities
Trauma‑informed, low‑barrier, housing‑first approach knowledge.
Cultural competency: Engaging individuals with diverse backgrounds.
Crisis management: De‑escalation, safety planning, urgent service coordination.
Strong documentation: Clear, concise case notes and confidentiality adherence.
Organizational skills: Time management and prioritization.
Relationship building: Trust with participants, landlords, and providers.
Flexibility: Independent field‑based work environment.
Technology use: Proficient in CHAMP, HMIS, Microsoft Office, email.
Other Requirements
Bachelor’s degree in social work, psychology, or related field preferred; 2+ years of case management experience with individuals experiencing homelessness, mental illness, or co‑occurring disorders.
Database knowledge: Familiar with HMIS, CHAMP, or similar case management databases.
Language: Bilingual (English/Spanish) preferred.
Transportation: Valid California driver’s license and clean driving record; travel within Los Angeles County and surrounding areas required.
Working Conditions & Physical Demands
Sit, stand, walk, drive, and perform field visits in various environmental conditions; lift up to 25 pounds occasionally.
Regular travel within Los Angeles County; occasional weekend or evening responsibilities for urgent client needs.
Hours Monday – Friday, 8:00 am – 4:30 pm
EEO Statement HTM provides equal employment opportunities and complies with all applicable state and local nondiscrimination laws.
Criminal History Qualified applicants with a criminal history are considered under the California Fair Chance Act. Criminal history will be assessed after a conditional job offer is made.
#J-18808-Ljbffr