A Community of Friends
Case Manager I – A Community of Friends • Los Angeles, CA, United States
Job Type Full-time
Description A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness.
ACOF's values are Dignity, Excellence, Community and Equity.
Summary Under the direction of the Tenant Services Supervisor I/II, the Case Manager I (CM‑I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM‑I with tools that reflect best practices to motivate tenants to achieve their goals in a non‑judgemental manner. The CM‑I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM‑I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.
Essential Duties
Provide individual case management referrals and supportive services for tenants
Create and provide group supportive services to tenants
Maintain proper documentation and current case notes in a computerized database system
Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
Provide crisis management services to support tenant housing retention, increase income and build community engagement
Provide coverage for programs which are occasionally conducted during evening and weekend hours
Responsible for reporting abuse as a mandated reporter, which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse
Present tenant case reviews to the Tenant Services Supervisor on a bi‑weekly basis
Other duties as assigned
Requirements Basic Qualifications
B.A. in Social Services Field
One to two years of case management/client advocacy services experience with people who have been homeless and/or have a mental illness
Experience utilizing a client tracking database system
Familiar with evidence based practices in a social services field
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Proficiency with keyboarding skills to produce correspondence, email and reports
Preferred Qualifications
Bilingual (English/Spanish)
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
Demonstrated experience in developing and facilitating providing life skills groups
Proficiency with the HMIS system
Knowledge of the Coordinated Entry System
Ability to provide crisis management services in challenging environments
Communicate effectively both in verbal and written formats
Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skills
Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
Ability to provide non‑judgemental support and direction to individuals and families in stressful circumstances
Experience working in a setting striving towards a team‑building environment
Valid California driver's license
Access to a personal vehicle to be used to conduct ACOF business
Ability to meet California minimum and ACOF insurance requirement
EEO Statement ACOF is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact cnolan@acof.org.
ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
Salary Description $24.00 – $27.00
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Job Type Full-time
Description A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness.
ACOF's values are Dignity, Excellence, Community and Equity.
Summary Under the direction of the Tenant Services Supervisor I/II, the Case Manager I (CM‑I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM‑I with tools that reflect best practices to motivate tenants to achieve their goals in a non‑judgemental manner. The CM‑I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM‑I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.
Essential Duties
Provide individual case management referrals and supportive services for tenants
Create and provide group supportive services to tenants
Maintain proper documentation and current case notes in a computerized database system
Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
Provide crisis management services to support tenant housing retention, increase income and build community engagement
Provide coverage for programs which are occasionally conducted during evening and weekend hours
Responsible for reporting abuse as a mandated reporter, which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse
Present tenant case reviews to the Tenant Services Supervisor on a bi‑weekly basis
Other duties as assigned
Requirements Basic Qualifications
B.A. in Social Services Field
One to two years of case management/client advocacy services experience with people who have been homeless and/or have a mental illness
Experience utilizing a client tracking database system
Familiar with evidence based practices in a social services field
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Proficiency with keyboarding skills to produce correspondence, email and reports
Preferred Qualifications
Bilingual (English/Spanish)
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
Demonstrated experience in developing and facilitating providing life skills groups
Proficiency with the HMIS system
Knowledge of the Coordinated Entry System
Ability to provide crisis management services in challenging environments
Communicate effectively both in verbal and written formats
Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skills
Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
Ability to provide non‑judgemental support and direction to individuals and families in stressful circumstances
Experience working in a setting striving towards a team‑building environment
Valid California driver's license
Access to a personal vehicle to be used to conduct ACOF business
Ability to meet California minimum and ACOF insurance requirement
EEO Statement ACOF is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact cnolan@acof.org.
ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
Salary Description $24.00 – $27.00
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