Somerset NHS Foundation Trust
Outpatient Appointments Administrator
Somerset NHS Foundation Trust, Taunton, Massachusetts, us, 02780
An opportunity has arisen for a highly organised and motivated individual to join our Cardiology team as a Outpatient Appointments Administrator. based at County Hall, you will be responsible for a variety of tasks including the booking and monitoring of Outpatient appointments both in a call centre / back office administrative role.
Please note, this vacancy may close early if a high volume of applications is received, so we encourage you to apply as soon as possible.
Main duties of the job
As an Outpatient Appointments Administrator, you will receive comprehensive training and support to assist the Outpatient Appointments Teams based at County Hall. Your role will involve a range of responsibilities, including booking and monitoring outpatient appointments within both a call centre and back-office administrative setting. You will also support the management of patient referrals in accordance with key performance indicators, while delivering high-quality customer service to patients and colleagues alike. About us
At
Somerset NHS Foundation Trust , we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options
to help you balance work and life NHS pension scheme
for long-term financial security Generous annual leave allowance
to recharge and relax A strong focus on
career development
to help you grow and achieve your potential Additionally, you'll gain access to our
Blue Light Card , unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a
diverse, skilled, and inclusive workforce , and we encourage applications from all backgrounds. Why Somerset?
Somerset offers the perfect blend of
idyllic countryside, outstanding areas of natural beauty , and
breathtaking coastlines , with vibrant cities like
Bristol ,
Bath , and
Exeter
just a short drive away - and only two hours to
London . The region is home to excellent
educational facilities , and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all
- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities. Person Specification
Qualifications
As a minimum GSCEs in English Language and Maths or functional skills Experience
Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone Additional Criteria
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters Polite and professional at all times Ability to multi task Ability to organise own time Knowledge of medical terminology Working knowledge of in-house hospital systems Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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As an Outpatient Appointments Administrator, you will receive comprehensive training and support to assist the Outpatient Appointments Teams based at County Hall. Your role will involve a range of responsibilities, including booking and monitoring outpatient appointments within both a call centre and back-office administrative setting. You will also support the management of patient referrals in accordance with key performance indicators, while delivering high-quality customer service to patients and colleagues alike. About us
At
Somerset NHS Foundation Trust , we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options
to help you balance work and life NHS pension scheme
for long-term financial security Generous annual leave allowance
to recharge and relax A strong focus on
career development
to help you grow and achieve your potential Additionally, you'll gain access to our
Blue Light Card , unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a
diverse, skilled, and inclusive workforce , and we encourage applications from all backgrounds. Why Somerset?
Somerset offers the perfect blend of
idyllic countryside, outstanding areas of natural beauty , and
breathtaking coastlines , with vibrant cities like
Bristol ,
Bath , and
Exeter
just a short drive away - and only two hours to
London . The region is home to excellent
educational facilities , and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all
- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities. Person Specification
Qualifications
As a minimum GSCEs in English Language and Maths or functional skills Experience
Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone Additional Criteria
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters Polite and professional at all times Ability to multi task Ability to organise own time Knowledge of medical terminology Working knowledge of in-house hospital systems Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr