Medical University of South Carolina
Financial Counselor I
Medical University of South Carolina, Orleans Estates, South Carolina, United States
Job Description Summary
The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments, deductible, and deposit information to be paid prior to services rendered.
Entity Medical University Hospital Authority (MUHA); MUSC Physicians (MUSCP)
Worker Type Employee
Worker Sub-Type Regular
Cost Center CC004164 SYS - Financial Services
Pay Rate Type Hourly
Pay Grade Health-19
Scheduled Weekly Hours 40
Work Shift Monday - Friday; 8:00am - 5:00pm
Job Description Entity/Organization: MUHA (duplicate: MUSC Physicians)
Hours per week: 40
Scheduled Work Hours/Shift: Monday - Friday; 8:00am - 5:00pm
Pay Basis/FLSA: Hourly/Non-Exempt
Job Summary/Purpose: The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments, deductible, and deposit information to be paid prior to services rendered.
Requirements Required Minimum Education and Requirements:
High school diploma with two years customer service/collections experience
Bachelor's degree and one year customer service/collections experience
Knowledge of medical terminology and health insurance preferred
Proficiency in Microsoft Word and Excel; knowledge of Epic preferred
Punctual and dependable with excellent interpersonal, oral, and written communication skills
Good organizational skills, strong initiative, goal oriented, professional, self‑improvement
Degree of Supervision Work independently with minimum supervision; excellent interpersonal, written, and oral skills required; ability to analyze and determine necessary steps to provide expected outcome and follow through with actions.
Required Licensure, Certifications, Registrations N/A
Additional Duties and Responsibilities
Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect.
Assist scheduled patients to locate billable insurance coverage, including screening for potential Medicaid eligibility, SSA disability, and/or charity applications; notify patients of copayments, deductibles, deposits prior to services and collect when applicable; provide estimations using the fee estimation tool in Epic; assist with processing of Financial Assistance Program applications; obtain and record accurate patient data; ensure compliance with all federal and state regulations to include informing patients about FAP, Cobra; work closely with internal and external peers and communicate at a high level of professionalism; interact with state workers and external partners to accomplish work efforts; ensure that all patients are appropriately processed and worked for financial counseling; ability to understand and interpret credit bureau data; strong communication skills.
Work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
Comply with all MUSC Health Policies and Procedures.
Other duties as assigned.
Physical Requirements Continuous requirements to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected; work indoors; frequently lift and carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
Education High School Degree or Equivalent Work Experience: 0‑6 months
Culture Statement If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
E-Verify Statement Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit http://www.uscis.gov/e-verify/employees.
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Entity Medical University Hospital Authority (MUHA); MUSC Physicians (MUSCP)
Worker Type Employee
Worker Sub-Type Regular
Cost Center CC004164 SYS - Financial Services
Pay Rate Type Hourly
Pay Grade Health-19
Scheduled Weekly Hours 40
Work Shift Monday - Friday; 8:00am - 5:00pm
Job Description Entity/Organization: MUHA (duplicate: MUSC Physicians)
Hours per week: 40
Scheduled Work Hours/Shift: Monday - Friday; 8:00am - 5:00pm
Pay Basis/FLSA: Hourly/Non-Exempt
Job Summary/Purpose: The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments, deductible, and deposit information to be paid prior to services rendered.
Requirements Required Minimum Education and Requirements:
High school diploma with two years customer service/collections experience
Bachelor's degree and one year customer service/collections experience
Knowledge of medical terminology and health insurance preferred
Proficiency in Microsoft Word and Excel; knowledge of Epic preferred
Punctual and dependable with excellent interpersonal, oral, and written communication skills
Good organizational skills, strong initiative, goal oriented, professional, self‑improvement
Degree of Supervision Work independently with minimum supervision; excellent interpersonal, written, and oral skills required; ability to analyze and determine necessary steps to provide expected outcome and follow through with actions.
Required Licensure, Certifications, Registrations N/A
Additional Duties and Responsibilities
Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect.
Assist scheduled patients to locate billable insurance coverage, including screening for potential Medicaid eligibility, SSA disability, and/or charity applications; notify patients of copayments, deductibles, deposits prior to services and collect when applicable; provide estimations using the fee estimation tool in Epic; assist with processing of Financial Assistance Program applications; obtain and record accurate patient data; ensure compliance with all federal and state regulations to include informing patients about FAP, Cobra; work closely with internal and external peers and communicate at a high level of professionalism; interact with state workers and external partners to accomplish work efforts; ensure that all patients are appropriately processed and worked for financial counseling; ability to understand and interpret credit bureau data; strong communication skills.
Work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
Comply with all MUSC Health Policies and Procedures.
Other duties as assigned.
Physical Requirements Continuous requirements to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected; work indoors; frequently lift and carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
Education High School Degree or Equivalent Work Experience: 0‑6 months
Culture Statement If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
E-Verify Statement Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit http://www.uscis.gov/e-verify/employees.
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