Emory Healthcare
Join to apply for the
Patient Access Scheduler One
role at
Emory Healthcare .
Overview Be inspired. Be rewarded. Belong.
Schedule 8:30a-5:00p / Full Time / 40hrs
Benefits At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs...and more
Description
Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures including but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Minimum Qualifications
High School diploma or GED required.
AS/BS degree in Business Administration, Healthcare or other related field preferred.
Minimum 1 year of medical office experience, scheduling environment or call center required.
One year customer service experience.
Strong verbal/written communication and organizational skills.
Knowledge of medical terminology preferred.
Physical Requirements PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
Environmental Factors Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Equal Opportunity Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
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Patient Access Scheduler One
role at
Emory Healthcare .
Overview Be inspired. Be rewarded. Belong.
Schedule 8:30a-5:00p / Full Time / 40hrs
Benefits At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs...and more
Description
Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures including but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Minimum Qualifications
High School diploma or GED required.
AS/BS degree in Business Administration, Healthcare or other related field preferred.
Minimum 1 year of medical office experience, scheduling environment or call center required.
One year customer service experience.
Strong verbal/written communication and organizational skills.
Knowledge of medical terminology preferred.
Physical Requirements PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
Environmental Factors Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Equal Opportunity Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
#J-18808-Ljbffr